Oldcastle BuildingEnvelope® is the leading supplier of value-added, glazing-focused, interior, and exterior products and services. We design, engineer, test, and manufacture solutions in engineered curtain walls, storefronts, entrances, architectural glass, shower enclosures, glazing hardware, windows, railings, and more.

The Customer Service Representative for our Tampa, FL facility isn’t just a job – it’s a starting point to an awesome career with a great company. We hire motivated individuals who want to grow with us. We will equip you with the knowledge and skills you need to succeed. We have an incredible track record of promoting from within at our facility. Opportunities to advance into higher roles of responsibility and pay are everywhere. You can be our next success story!

This role is perfect for an individual who approaches their work professionally loves to be a part of a team and wants to help us get better every day. If that sounds like you, come join this industry leader!

Job Highlights

• Full Time
• 1st Shift
• Advancement Opportunities
• DailyPay Partners (Work Today, Get Paid Tomorrow)

Here's What You'll Get to Do

• Greet customers in a courteous, friendly, and professional manner. Listen attentively to customer needs and concerns; demonstrate empathy and be an advocate for the customer
• Accurately enter data from phoned, faxed and e-mailed quotes and orders in accordance with cut off times and other time constraints that may exist. Communicate with customers to determine expected delivery date and time.
• Coordinate between sales and production to meet customer deadlines
• Resolve product or service problems by clarifying customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustments; following up to ensure resolution
• Document customer interactions and transactions
• Maintain broad knowledge of clients, products, and services of the organization
• Assist all co-workers when needed

What We're Looking For

• High school diploma or equivalent
• A minimum of 1-year customer service experience, preferably in a manufacturing environment
• Knowledge of how to add and subtract fractions, use a calculator to calculate square footage, and have the ability to identify basic geometric shapes
• Excellent attention to detail
• Computer experience and accuracy in alpha/numeric data entry
• Proficiency in the use of Microsoft Office Suite
• Excellent verbal and written communication skills

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)