About Us:

Air Energy Group has grown to become one of the most recognized and demanded names in the industrial and life science spaces. We sell high purity compressed air systems and lab and medical rated vacuum system. Our products, parts, and services are unmatched, in Boston and elsewhere. Our team is on call and available 24 hours a day. We provide our customers with electronics and control repairs, equipment repairs and rebuilds, installations, and refrigeration. Additionally, we have preventative maintenance plans available to maximize your industrial compressed air and vacuum system’s utility and efficiency, allow for years of long-lasting reliability.

Summary/Objective:

You will be responsible for providing exceptional service to our valued clients. In addition, you will recommend technical solutions to a varied industrial customer base, support outside sales, and generate quotes. The candidate must have a positive attitude, be a good communicator and have the technical skills to provide timely & accurate solutions to customers’ applications. Candidate must be a detail-oriented problem solver and a positive team player.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Maintain and cultivate positive customer relationships
• Provide price and availability on any standard or specialty items directly to customers
• Take and solicit orders from customers over the phone and via email
• Process orders, via order entry system, from our stock or directly source from suppliers
• Expedite orders and maintain contact with customers and suppliers
• Follow up on orders to assure critical deliveries
• Resolve any order problems related to delivery or paperwork issues directly with customer and suppliers
• Assist with customer and third-party portals
• Assist with submittal packages for projects
• Handle all inquiries/contacts in a professional manner
• Work in concert with our outside sales team and funnel leads/opportunities to the sales team
• Resolve product issues or determine product needs over the phone or via email

Competencies:

• Ability to address concerns and communicate clearly and efficiently
• Possession of a positive, customer-friendly disposition
• Ability to handle and resolve challenging problems
• Strong organizational, communication, attention to detail, and time management skills
• Ability to establish priorities, work independently, and proceed with objectives with minimal supervision
• Strong customer-service focus with a passion to exceed customer expectations
• High energy, drive, and sense of responsibility

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as desktop/laptop computers, photocopiers, and smartphones.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus . This would require the ability to lift up to 15 lbs., open filing cabinets, and bend, stand, and sit, as necessary.

Position Type / Expected Hours of Work:

This is a full-time position. Days and hours of work are Monday through Friday.

Required Education and Experience:

• High School Diploma
• Strong mechanical aptitude a plus

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Opportunity Employer | Drug-Free Workplace:

Air Energy Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. Air Energy Group is a drug-free workplace.

No Agencies, Please!

Any unsolicited resumes sent to Air Energy Group from a third party, such as an Agency, including unsolicited resumes sent to Air Energy Group's mailing address, fax machine, or email address, or directly to Air Energy Group employees will be considered Air Energy Group property. Air Energy Group will not pay a fee for any placement resulting from the receipt of an unsolicited resume.

Job Type: Full-time

Pay: $28.50 - $33.65 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance
• Work from home

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 3 years (Preferred)

Work Location: One location

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