We are hiring a English Speakers Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. We are looking for candidates with experience in Manufacturing processes and that feel comfortable in warehouse enviroments.

Schedule:
Monday to Friday 8:00am - 6:00pm, some saturdays when required.

Responsibilities:
Responding promptly to customer inquiries.

Communicating with customers through various channels.

Keeping records of customer interactions, transactions, comments and complaints.

Communicating and coordinating with colleagues as necessary.

Providing feedback on the efficiency of the customer service process.

Ensure customer satisfaction and provide professional customer support.

Answering hundreds of calls daily.

Requirements:
Proven customer support experience

Strong phone contact handling skills and active listening

Strong Microsoft Outlook experience, sending hundreds of emails

Excellent english communication and presentation skills

High school diploma or equivalent; college degree preferred

Customer service representative top skills & proficiencies:
Customer Service

Product Knowledge

Quality Focus

Market Knowledge

Documentation Skills

Listening Skills

Phone Skills

Resolving Conflict

Multitask

Patience

Negotiation

Positive Attitude

Attention to Detail

People Oriented

Analysis

Problem Solving

Organizational Skills

Adaptability

Ability to Work Under Pressure

Computer Skills

Please for consideration send your resume or come to the office an apply

DORAL

7297 NW 36TH ST

MIAMI FL 33166

305-4770443

HIALEAH

4363 WEST 16TH AVE

HIALEAH FL 33012

786- 7035999

Job Type: Full-time

$17.00 per hour


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