Knock, knock! Who's there? Opportunity-that's who! BUILT Brands, the innovative producer of the most delicious protein bars (or are they healthy candy bars?) is looking to add to its Customer Service and Consumer Experience team. Successful candidates will know how to listen, recognize the root of problems, and then work together with the consumer to reach a level of high satisfaction.

Main Responsibilities of a Consumer Experience Specialist

• Serves our consumers and potential consumers by providing all necessary service and product information.
• Resolves service and product problems.
• Ensures customer satisfaction and pleasant user experience.

Consumer Experience Specialist Job Description

We are looking for an experienced consumer experience specialist who will always be on top of their performance and make a contribution to the overall excellence of our customer service team.

The Consumer Experience Specialist is the first line of contact with the customers for our business. That means that we need a person who fully understands the importance of this job and is willing to show all the dedication needed.

Customer service is important for building trust with customers, so our perfect candidate must have great organizational and communication skills.

A perfect candidate that we have in mind must be polite, professional, and highly skilled in recognizing and resolving consumer concerns.

By analyzing customer needs and collecting customer information, our consumer experience representative recommends potential services and products to management. By accomplishing related results, our top-quality candidate contributes to the team effort.

Responsibilities of a Consumer Experience Specialist

• Answers service and product questions to attract potential customers.
• Recommends other services and products based on the known information.
• Updates account information.
• Maintains customer records.
• Resolves service and product problems.
• Clarifies customers' complaints.
• Determines the cause of the problem.
• Provides adequate solutions to problems according to the policy.

Consumer Experience Specialist Job Requirements

• Multitasking
• Analyzing information
• Resolving conflict
• Phone/text/email skills
• Listening
• Documentations skills
• Problem-solving
• Quality focus
• Product knowledge
• Customer service
• Bilingual capability (English/Spanish) preferred

With majestic views of the Wasatch Range, Built Bar is headquartered just 45 minutes south of Salt Lake City, Utah (home of the 2002 Winter Olympics and “the best snow on earth”). Our team is passionate about creating the most amazing tasting protein bars on the planet that also have the best nutritional profile. We are dreamers, just like you. We are innovators, just like you. We are committed to the fitness nutrition industry, with a passion for success. And we measure our success by your success.

Pay: $16 - $18 / hour

Benefits:

• Employee discount

Job types: Full-time

Schedule:

• 8 hour shift
• Monday to Friday

Education: High school degree

Work location: On-site