Customer Service Representative Job at DHL | Supply Chain
The First (1st) Shift Customer Service Representative position is Monday-Friday 6:00am - 2:30pm. The pay is $19.00 per hour. Join the DHL Supply Chain team and be a valued member of the largest logistics company in the world! This is a full-time position with excellent benefits after 30 days of employment and opportunities for career growth! Apply today for immediate consideration!
Role Purpose:
Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.
Key Accountabilities:
- Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
- Maintain customer records and update account information.
- Maintain financial accounts by processing customer adjustments.
- Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
Required Education and Experience:
- High School Diploma or Equivalent
- 0-12 months of system, data entry or reporting experience
- 0-12 months of warehouse experience, preferred
Our Organization is an equal opportunity employer.
Brand: DHL
Address: 3387 Tchulatech Drive Memphis, TN - 38118
Property Description: 4825 - Memphis TN MSRC
Property Number: 4825
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