Customer Service Representative Job at Global Dental Science - AvaDent
Global Dental Science - AvaDent Scottsdale, AZ 85260
AvaDent Digital Dentures is looking for a passionate and enthusiastic Customer Service Representative to join our team! You will be responsible for providing unsurpassed customer service by utilizing in-depth knowledge of company products, programs, tools and processes. Our ideal candidate is proactive, has excellent problem-solving skills, is detail oriented, and able to multi-task.
Must have computer skills, as well as, professional verbal and written communication skills.
Responsibilities Include:
· Communicating with customers inbound and outbound via phone and email
· Onboarding new customers per company policy and maintaining account information
· Resolving and documenting product or service complaints by involving appropriate internal resources
· Reviewing customer account interactions and activity on a regular basis and updating transaction status
· Producing the necessary documents, letters, invoices or statements, as required by the customer and our company
· Supporting our sales team on preparation activities and follow-up initiatives for trade shows and other sales events and sales initiatives.
This is not a call center position, this is a dental manufacturing facility and will require you to work in a small team environment.
Job Type: Full-time
Pay: $18.00 per hour
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
- No weekends
Work setting:
- In-person
Ability to commute/relocate:
- Scottsdale, AZ 85260: Reliably commute or planning to relocate before starting work (Required)
Education:
- High school or equivalent (Required)
Experience:
- Customer Service: 3 years (Required)
Work Location: In person
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