Job Title: Customer Service Representative

Reports to: Customer Service Supervisor

Location: Batavia, IL

Travel: none

GWS is the North American leader in the design and manufacturing of custom cutting tools. Servicing industries including Aerospace, Automotive, Medical, Energy and general Engineering. As the fastest growing company in our industry, the career opportunities are numerous and the pathways for advancement nearly limitless.

Job Summary: The Customer Service Representative interacts with customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.

As a Customer Service Representative, you are responsible for:

• Processing and expediting customer orders and quotes via phone, fax, or email.
• Providing assistance with technical support.
• Supporting Quality Control with customer returns and complaints.
• Performing routine customer service tasks.
• Scanning customer orders and ship prints using.
• Informing customers of unit prices, shipping date, anticipated delays and any additional information needed by the customer.
• Checking inventory control file for available stock to fill or manufacture orders.
• Soliciting sale of new or additional merchandise.
• Computing price, discount and delivery date.
• Recording special types of shipping, packing or labeling required by customer order.
• Computing price, discount, and delivery date.

What you can provide:

• Determination to succeed in a fast paced environment for a rapidly growing company.
• High school diploma or general education degree (GED) required.
• 1+ year experience or related training; or equivalent combination of education and experience.
• A pleasant, enthusiastic, well-spoken individual with a flawless dedication to providing excellent customer service.
• Excellent accuracy and attention to detail.
• Excellent verbal and written communication skills.
• Ability to work in a fast paced environment.
• Ability to exercise sound judgment skills and solve problems.
• Proficient with Microsoft Office products such as Excel and Word.

Benefits/Compensation

• PTO with an additional 10 paid holidays per year
• Retirement 401k employer match
• Pre-tax 401k and post-tax 401k Roth retirement savings plan options
• 100% Match of Employee contributions into an HSA up to the IRS annual limit
• Medical, Dental, and Vision insurance
• Training and Development Opportunities
• Employee assistance program
• Basic and voluntary life insurance options
• Short and long term disability options
• Premium pay for 2nd and 3rd shift
• Employee referral bonuses