Customer Service Representative Job at Lincare
Lincare is the nation’s leading provider of clinical respiratory services, oxygen and durable medical equipment. We are currently seeking a Customer Billing Representative to work out of our billing office Kansas City, MO.
** No Experience Needed (Will Train)**
**Paid Training**
**Shift Monday - Friday 8:00 am to 4:30 pm or 8:00 am to 5:00 pm**
**Full Benefits Package + 401K**
**Paid Holidays + PTO**
Responsibilities:
- Answer Accounts Receivable phone inquiries
- Contact payers for medical claims status, follow-up denials, or partial payments
- Obtain payer requirements for timely adjudication of claims
- File claims while ensuring all required documentation is complete and accurate
- Verify, adjust, and update Accounts Receivable (A/R) according to correspondence received from insurance company
- Pursue, maintain, and communicate medical coverage/guideline changes/updates
- Processes all incoming and outgoing correspondence as assigned
- Help facilitate inter-office communication on error and denial trends
- Initiate the review/appeal process on disputed claims
- Research credit balances and initiate refunds as required
- Document all activity in customer's computer account
- Acts as liaison between staff and management
Qualifications:
- Minimum of High School Diploma or General Education Degree (GED) required
- Must be 18 years of age or older
- Positive and cooperative attitude in working and communicating with individuals at all levels of the organization
- Knowledge of telephone etiquette and adequate oral and written communication skills
- Strong organizational skills and ability to multitask
- Knowledge of medical/insurance field is a plus, but not required
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Referral program
- Vision insurance
- Work from home
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Work Location: In person
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