Oxus is an engineering manufacturing and service company specializing in medical devices and gas separation technology located in Auburn Hills, MI. We are seeking a well-spoken, sales-oriented Customer Service Representative to join our Sales and Marketing Department.

Essential duties include:

The main responsibility of the Customer Service Representative is to support customers and the Oxus Sales & Marketing Department, including:

· Day-to-day customer communications; including answering phone calls and emails, responding to customer questions and complaints, providing information on our products and services and handling any other customer service inquiries and communications

· Receiving, processing, executing and following up on customer Sales Orders, RMAs (Return Material Authorization), Cores, etc.

· Managing shipping tasks such as: Scheduling domestic and international shipments, producing required international shipping paperwork, working directly with shipping department, monitoring shipments, and providing tracking information to customers.

· Processing credit card transactions and creating Invoices.

· Assisting and supporting the Sales and Marketing Department with other tasks such as filing, sales data reporting, and other sales-related activities.

Qualifications:

· Education/Experience: High school graduate or equivalent required. At least 2 years of Customer Service or equivalent experience. Experience with International Shipping is a plus.

· Good communicator and have excellent written and oral communication skills. Strong interpersonal skills and ability to communicate at all levels

· Ability to overcome problems through critical thinking and analysis

· Flexible and able to deal with a variety of situations where only limited standardization exists.

· Ability to multi-task and manage time effectively while working on multiple projects at one time.

· High attention to detail and organization

· Strong computer skills including Microsoft Word and Excel, Email communications, and Manufacturing (ERP) Software, databases and sales reporting

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime

Education:

• High school or equivalent (Required)

Experience:

• customer service: 2 years (Required)

Work Location: In person

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