SHIFT 9AM- 5PM MON- FRI

Summary

• The customer service role involves answering the phone, which right now works best in the office (IT challenges – they’re changing our phone system again).
• And packing and shipping needs to be done in the office. 100% onsite.
• Brief Description: HYPACK, a Clint brand, seeks to hire a Customer Service Specialist to support the HYPACK Sales team for accurate and timely fulfillment of customer orders for HYPACK products and services.

Role:

• Clint seeks to hire a Customer Service Specialist to receive incoming calls and fulfill sales orders for HYPACK’s software products and equipment. Serve in a customer-facing role to answer telephone calls and direct these to Customer Support or Sales.
• And, you will work with the Customer Support and Sales teams to fulfill sales orders.
• HYPACK’s daily support, sales and fulfillment operations are fast paced;
• You will be part of a very small team with broad responsibilities to ensure prompt and accurate customer experiences.

Essential Duties/Principal Responsibilities:

• Customer Service: Answer incoming telephone calls promptly and message the appropriate team(s)
• Fulfillment: Receive orders from Sales for fulfillment Pull hardware or equipment from inventory and package for shipment Create packing slips from the ERP (Dynamics AX)
• Prepare domestic (FedEx) or international (DHL) waybills and export documentation
• Provide shipping costs and information to Sales Schedule courier pickups Office Administrative Support: Pick up daily mail
• Receive deliveries Monitor office supplies Support other tasks as assigned

Education, Experience, Skills, Abilities, License/Certification:

• High School Diploma or equivalent.
• Associate degree in business, logistics, or similar is highly desirable.
• Previous work experiences in order processing, order fulfillment, trade compliance, and shipping, are highly desirable.
• Able to work independently, make correct decisions, and exercise excellent judgment in problem solving without frequent supervision.
• Experience with enterprise resource planning software (ERP) is preferred, especially experience with Microsoft Dynamics AX 2012.
• Excellent listening, speaking, reading, and writing skills are essential for this business.
• Professional interpersonal skills, especially tact and patience are important; must be a team player.
• Business-level experience using MS Office Word, Outlook and PowerPoint.

Job Types: Full-time, Contract

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

COVID-19 considerations:
candidate must be vaccinated

Ability to commute/relocate:

• Middlefield, CT 06457: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Customer Service: Answer incoming telephone calls promptly and message the appropriate team(s)

Fulfillment: Receive orders from Sales for fulfillment Pull hardware or equipment from inventory and package for shipment Create packing slips from the ERP (Dynamics AX)
Prepare domestic (FedEx) or international (DHL) waybills and export documentation
Provide shipping costs and information to Sales Schedule courier pickups Office Administrative Support: Pick up daily mail

Education:

• High school or equivalent (Required)

Experience:

• Customer Support & Client Services Occupations: 2 years (Required)

Shift availability:

• Day Shift (Preferred)

Work Location: One location

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