Prefer local candidates for training.

Remote - Position will be working in Call Center Environment

Shifts will vary (candidate must be available for any shift): EST/CST

Monday-Friday 7:30a-4:00p , 9a-5:30p ,10:00a-6:30p

Saturdays (once a month)9:00a-2:00p

Job Description:

• The Volunteer Recruitment Support assists the colleagues working in the Business Operations department for all recruitment related activities of trial subjects:
• Database development and maintenance, pre selection of suitable study candidates, organize recruitment related activities pre-, per- and post study. Supports clinical trials by drafting/using different recruitment related documents, performs administrative activities
• Contributes to compliance of regulatory requirements related to the protection of volunteer’s confidential data

JOB RESPONSIBILITIES

Indicate the primary responsibilities critical to the job.

• Subject/Patient Database Maintenance
• SME in database query, ensures all information is entered consistently and correctly so that database is searchable with reliable information
• Assists in development and maintenance of the PCRU subject recruitment capabilities to conduct a broad range of studies
• Assists in the identification, exploration and implementation of new methods for subject recruitment to extend the panel
• May assist in the implementation of recruitment campaigns, including the design, drafting & publication of advertisements in various media.
• Maintain accuracy, accessibility, and confidentiality of volunteer records and reports
• May act as a primary contact person for new potential volunteers, responsibilities include:Answering incoming calls from potential volunteers responding to any methods of recruitment,

Inform them about the unit activity, the overall recruitment process and studies,
Enters gathered information accurately into the database;

• Must be able to process new requests from different media (Internet platform and others).
• Contacts volunteers already listed in the database for proactive engagement, answers questions about the clinical trial process. Inform potential volunteers on the next steps and/or scheduled appointments and how to reach the clinical research unit.

Recruitment and Screening Activities (overseen by Supervisor)

• Provide support to internal clinical research staff in the pre-selection of subjects for eligibility using protocol inclusion/exclusion criteria;
• Communicate protocol requirements to study subjects and patients calling to inquire about specific studies;
• May create and manage various communication methods to subjects, including but not limited to letters, text messaging, and mailings;
• Manage subject phone calls including scheduling/rescheduling of appointments;
• Responsible for meeting timelines required for filling specific study screenings and for filling cohorts and groups for dosing.
• Maintains a positive and professional attitude to the subject population, understanding they are the first contact subjects have with the CRU;
• Track phone call metrics from sources of advertising so that advertising strategies can be decided based on what is most effective;
• May write and update recruitment related documents for subject use as appropriate
• Communicate protocol requirements to study subjects and contribute to compliance
• Demonstrate positive attitude to the subject population to ensure subject’s trust in clinical research
• Support Clinical Trials (under responsibility of the Principal Investigator)
• Assist in the conduct of clinical trials in the PCRU
• May obtain signed informed consent from candidate trial-subjects
• May assist in staff scheduling as appropriate
• May assist in the data management/cleaning activities for assigned protocols
• Identify new options to problem solving and execution of the protocol
• Document individual subject’s participation while involved in study activities
• Responsible for recording study data, maintaining source documentation, and updating subject database, not only specific to study participation

Other

• Participate in community outreach efforts
• Assist in development and maintenance of social media presence including managing all website updates (managing ads, posting new content etc.)
• Assist in the increase of the unit awareness
• Participate in PCRU teams to accomplish business needs and resolve issues
• Ensure data collection of high quality and transfer to relevant departments
• Ability to take over and manage other specific projects
• Participate in the communication and study related meetings
• Ensure clinical trials are conducted in accordance with scientific, medical, and ethical principles, within regulatory requirements/guidelines, and Client SOPs
• May participate in the different administrative parts related to the execution of Phase I clinical studies.
• Support ongoing capture and analysis of metrics to demonstrate value and increase productivity
• 40 hour position; includes some weekend and evening hours;
• Represents the PCRU on global initiatives as subject matter expert, as appropriate

Hard Skills:

• Bachelors preferred -- LPN's, LPA's, RN's, Pharm techs, intake role at doctor/physician's office.
• Call Center/Phone Intake Experience
• Strong computer skills, documentation skills, Multitasking
• Strong professional communication skills (Verbal/Written)
• Medical Terminology

Soft Skills:

• Prefer Clinical Research Unit/Environment experience -- specifically in Recruiting or Coordinator type role.
• Bilingual - Spanish/English
• Experience in remote environment and reporting

Job Types: Full-time, Contract

Salary: $24.00 - $25.00 per hour

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Application Question(s):

• Are You Fully Vaccinated?

Experience:

• Customer service: 5 years (Required)
• Bilingual - Spanish/English: 2 years (Required)
• Pharmaceutical: 1 year (Preferred)

Work Location: In person

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