The Client Service Representative is responsible for the day-to-day management of the Client Service functions of the Boutique. Responsibilities include overseeing the POS System, Aftersales, Phone Communication, Cash Integrity, Inventory Control, Loss Prevention, Client Service and assisting in management of all areas of Boutique operations as needed.

Job responsibilities include but are not limited to the following:

• Ensure that each customer receives outstanding service by providing a friendly and welcoming environment, which includes greeting and acknowledging customers, maintaining housekeeping standards, having solid product knowledge and all other aspects of customer service.
• Accurately and efficiently ring on registers and accurately maintain all cash and media at the registers.
• Use proper telephone etiquette when answering the phone, taking messages, answering customer inquiries, and when transferring calls
• Assist in packing or wrapping customers’ merchandise.
• In partnership with Boutique Leadership Team, manage all customer exchanges or returns
• Communicate customer requests and feedback to management.
• Accurately complete all opening and closing procedures including securing all cash and receipts. Maintain orderly appearance of register area and keep supplies stocked.
• Assist in floor moves, merchandising, display maintenance, and housekeeping
• Provide support when needed to the selling floor
• Participate in all inventories.
• Help solve problems and make informed suggestions that affect the service, and productivity of the cash wrap area
• Support in general Boutique operational tasks, including safety and security, policy and procedures.

Education/Experience:

• 1+ year experience in a retail setting, with a focus on stock or inventory, preferably in a luxury setting.
• Computer literate; learn and utilize various software packages.

Special Skills:

• Foreign Languages a plus

Personal Characteristics:

• Action oriented; drive for results
• Service orientation and customer focus
• Social perceptiveness
• Problem-solver
• Strong oral and written communication skills

Physical working conditions, percentage of travel, hours, supervisory responsibilities, etc.

• Must be able to walk and stand for long periods of time. Must be able to climb stairs.
• Must be able to handle, and raise and lower an object from one level to another (includes upward pulling).
• Must be able to reach, lift and carry objects including boxes and merchandise of up to 40 lbs.
• Must be able to stoop, kneel, and crouch to attend to clients and retrieve and/or return merchandise.
• Must be able to work beyond normal business hours, and weekends as necessary.

Employee benefits:

At our Maison, we offer a generous benefits package including medical insurance, bonus structure, paid time off, holiday pay, 401k, automatic employee contribution, and more.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform crucial job functions.