Customer Service Representative/Banking Call Center Job at Prime Consulting Inc
Perform inbound calls from customer requesting or inquiring military benefits, updates to a customer’s pending/completed request for military benefits, and SCRA/MLA protections.
Perform research on Client applications/systems to evaluate status of pending requests
Educate customer on any required actions/documentation which are pending to apply benefit based on available information in customer systems.
Follow escalation process/capture complaints as indicated in the Standard Operating Procedures.
Job Type: Full-time
Pay: $18.00 - $19.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Iowa City, IA: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Call center: 1 year (Preferred)
Work Location: On the road
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