Customer Service Representative (CSR) Job at Mackinac Island Ferry Company
Customer Service Representatives (CSR’s) – This position is responsible for:
Dispatching shuttle bus pick up and drop offs- Scanning tickets that were accepted on dock to verify they are no longer active
- Assisting with small office projects; such as filing and event flyers
- Providing excellent customer service
- Maintaining guest services
- Generating sales
- Processing ticket and store sales
- Cash register operations (POS)
- Ability to count money and give proper change
- Collecting payments for transactions
- Maintaining balance sheets
- Filing reservations
- Answering telephone calls
- Maintaining a clean work environment
REQUIREMENTS
- Reliable
- Positive
- Friendly
- Follows our core values: Safety First, Customer Service, Work Ethic, Team Work – work well with others
If you are a friendly, outgoing, and energetic person who loves to work with a great team of people, in and around water and boats, who also understands the importance of professional customer service, we welcome you to apply!
Star Line Ferry was started by Tom Pfeiffelmann, Sam McIntire, and others in the late 1970s. They purchased Argosy Boat Line. The company was then renamed Star Line after the 5 original stockholders making up a 5 pointed star. At that time they operated slower ferries including the Nicolet, Treasure Islander and Flamingo. In 1979 Star Line bought their first fast ferry, Marquette.
Over the next few years the old LaSalle and Nicolet were replaced with sisters to the Marquette. In 1987 Star Line decided to take it up a notch with Radisson, an 85-foot fast ferry which was modeled after a luxury yacht. In time the LaSalle, Nicolet, and Marquette also added hydro-jets with their trade mark rooster tails. In 1990 Star Line added Cadillac and in 1993 added Joliet. These boats were built in the style of the Radisson. In 2005, Marquette was sold to Davis Park Marine of Patchogue, NY. She was replaced by the larger Marquette II. And in 2006, Nicolet was also sold to Davis Park Marine.
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