Customer Service Representative- Keene/Henniker Job at Ciardelli Fuel Company
Summary
The Customer Service Representative is responsible for providing outstanding customer support via telephone, email, and lobby visits. Answer initial and follow-up calls from customers who have delivery, service, and technical support issues with the ability to take full ownership of the issue from start to finish.
This role is to handle service for both our Henniker and Keene locations.
Essential Duties and Responsibilities:
Answer all incoming calls in a timely manner with an exemplary phone demeanor
Fulfill customer requests for delivery, pricing, technical, and product information
Order entry
Handle collection calls
Prepare budget plan
Open new accounts
Maintain accurate information in the customer database
Other duties as assigned
Qualifications
Minimum of two years customer service experience, preferably in the fuel industry
Organized with the ability to work in a fast-paced office
Self-starter and highly motivated
Problem solver
Strong computer skills
Excellent written and verbal communication skills
Job Type: Full-time
Pay: $16.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Work Location: Multiple Locations
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