GENERAL DESCRIPTION

This role is a key team player position in a constantly changing busy environment that requires accuracy, attention to details, initiative and a pro-active approach to duties and responsibilities while working with the individuals in services, clinical team, and co-workers. The qualified applicant must demonstrate a positive attitude, considerable latitude for independent judgment, professional ethics, appearance, and conduct. All interactions with individuals in services and other LifePath staff are conducted in a person-centered trauma informed way.

Primary duties include providing quality customer service by answering and screening phone calls, taking messages, providing information, and transferring to the appropriate person/department; scheduling and rescheduling appointments; updating information in medical record and other general office duties as needed. This position will work closely with access team to ensure all needs are met of individuals calling into LifePath Systems.

EDUCATION, TRAINING, & EXPERIENCE

• High School Diploma or General Education Degree (GED)
• 3 years’ experience working in a medical office, agency, or hospital with knowledge of scheduling, insurance verification, billing and collections preferred.
• Bilingual preferred

ESSENTIAL TASKS & STANDARDS

• Provides quality customer service.
• Phone management and appointment scheduling.
• Teamwork: Acts as a responsible member of the team. Works cooperatively with individuals in service and staff to meet needs while following agency procedures.
• Understands and promotes trauma informed care practices.

KNOWLEDGE, SKILLS, & ABILITIES

• Knowledge and experience in performing office duties.
• Must be knowledgeable in computer programs such as Microsoft Word and Excel.
• Must be professional and knowledgeable of customer service skills.
• Must be Knowledgeable of Medicaid, Medicare, and Private Insurance billing Practices.

CERTIFICATES, LICENSES, & REGISTRATIONS

• Must have valid Texas Driver License and a good driving record.
• Must be able to pass a criminal background check.
• Must be able to complete all LifePath Systems training.
• Must be able to provide at least 3 professional or educational references.

BENEFITS

Salary Range: $32,000-37,000 per year

Shift Hours: Monday - Friday 8am-5pm (Hours may vary to accommodate programming needs)

We offer a competitive salary and comprehensive benefit package including medical, dental, FSA, 401(k), voluntary benefits, Paid Time Off (PTO) and Extended Illness (EI), and Holidays.

If interested, please complete an online application at LifePath Systems Job Openings and attach your resume

Equal Opportunity Employer

LifePath Systems is an equal opportunity employer (Minorities/Females/Disabled/Veterans). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state, or local law.

To read more about this, view the EEO is the Law poster and this EEO is the Law Poster Supplement.