Who We Are
Good people do good for other people. To this end, everyone at Romanoff subscribes to a common set of values, housed under the simple premise of “Do the Right Thing.” This is found in our passion to Commit to Excellence, Listen, Give Back and show Respect for All. The spirit of our values can be felt throughout our work environment, in how we make decisions, how our teams interact, and how we go above and beyond to care for our customers and community. Also prevalent in our culture is a strong thirst for innovation, with the intent to meet our company’s overarching goal of Enhancing Lives. Coupled together, our culture is one of continuous growth, with a great deal of fun along the way.

Job Summary

The Customer Service Representative is responsible for creating and maintaining a positive relationship with customers, installers, office managers and The Home Depot within the designated regions. This role will be responsible for all aspects of customer service through managing work orders and providing day to day support to installation crews and customers. First responder to issues reported by stores, installers, customers, or those found on routine job site inspections. The position reports to a Site Operations Manager (SOM).

Minimum Qualifications

• Must have a valid driver’s license, reliable transportation, and possess vehicle insurance.

• High School Diploma or Equivalent

• Minimum 3 years of relevant experience, primarily in the customer service field

• Strong verbal and written communication skills with ability to communicate across all levels of the company

• Strong customer service skills, ability to provide a positive and professional experience

• Strong telephone skills

• Strong computer skills

• Ability to travel to field offices, jobsites, and The Home Depot stores

Knowledge, Skills, Ability, Competencies

• Self-Starter and team player

• Organized and detail oriented

• Ability to multi-task

• Ability to show empathy to customers and installers

• Strong autonomous performer

• Functions with a sense of urgency

• Makes decisions with discernment, considering all sides

Physical Activity

• Sitting up to 5 hours a day

• Constant use of hands to type and write

• Stand up to 6 hours a day

• Lifting up to 50 pounds, occasionally

• Driving a forklift, occasionally. Romanoff Renovations will provide training and certifications as needed

Benefits

• Medical, Vision, Dental Insurance

• Bonus Program

• 401k with Company Match

• Paid Holidays

• Personal Time Off

• Earned PTO for Community Service

Romanoff Renovations is an equal opportunity employer, and we are committed to maintaining a diverse workforce provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.  '
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Work Remotely

• No

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift

Work setting:

• In-person

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 2 years (Required)

Work Location: In person

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