Are you looking for a professional and energetic work environment where your positive attitude can contribute to a great team? If the answer is YES, apply to become a member of Liberty Bank, N.A.'s valued, talented and proven team, dedicated to service excellence.

We offer a full-time Customer Service Representative position at our branch in South San Francisco, CA, where you can use your excellent customer service skills to work independently but also work in a team environment. As the human face of the bank, you’ll be responsible for providing support to customer inquiries via incoming calls, in person visits, email or mail. You will resolve customer requests and learn how to identify cross-sell opportunities by assessing customer needs.

What you will do

• Perform teller duties of processing, paying and receiving transactions, preparing and processing incoming and outgoing wire transfers, foreign drafts and accepts and verifies large merchant transactions. Ensure that the entire transaction process is complete and accurate before submitting for processing.
• Provide customers with account, product and service information in response to inquiries; resolve problems in an accurate and timely manner to ensure quality service and customer retention.
• Research, analyze and resolve operational problems on customer accounts and provides suggestions regarding various Bank services and products.
• Provide operational support to Bank officers regarding their customer accounts. Research transactions and resolve errors.
• Input, update and maintain customer records and file on the Banks core processing system.
• Process and follow up on new check orders, credit card requests, etc.
• Maintain up to date knowledge and may train others on products, services, departmental systems, and related technology, policies, and procedures. Know when to make referrals to other staff and departments, and where to direct them.
• Bring any suspicious activity to the attention of a supervisor, or the Chief Risk Officer.
• Follow all Bank policies and procedures to ensure compliance with all laws and regulations.
• Understand and adhere to regulatory guidelines including but not limited to FCRA, BSA, GLBA, etc. as the regulations pertain to the employee's job function
• May perform other duties as assigned.

What you will need to bring

• A high school diploma or equivalent is required.
• Prior Customer Service experience is required, preferable in a bank or financial institution.
• General knowledge of bank product and services and support systems is a plus.
• Strong Customer Service Skills.
• Ability to manage multiple projects and to work independently.
• Excellent written and communication skills, including ability to deal professionally with branch issues, problems, and questions.
• Excellent attention to detail and accuracy; good organizational, research and follow-up skills.
• Ability to interact with all levels of customers, staff, and management.
• Ability to work successfully in a deadline driven, team environment.
• Good Banking Software Skills (Fiserve) preferred. Ability to stay up-to-date on software changes.
• Proficient in Microsoft Word, Excel, Outlook.

What you will get

• Compensation based on experience.
• Work Schedule Monday - Friday
• Medical, dental, vision, life insurance and 401k retirement plan eligibility the first day of the month following employment.
• Paid Holiday, sick and vacation time.
• A great and dynamic team.

Equal Employment Opportunity and Affirmative Action Statement
Liberty Bank, N.A. is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, medical condition, marital status, disability status or protected veteran status or any factor prohibited by law, and as such, affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. If you would like to view a copy of the company’s affirmative action plan or policy statement, please email hr(at)libertybk.com.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please email hr(at)libertybk.com. Note that a response to your request may take up to two business days and that this email address is reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not email regarding the status of your job application if you do not require accessibility assistance or an accommodation. Emails received for other purposes, such as following up on an application or non-disability related technical issues, will not receive a response.

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance and the requirements of Section 19 of the Federal Deposit Insurance Act.

Please use these links to review statements of protection from discrimination under Federal law for job applicants and employees: EEO is the law | Pay Transparency

Please note: Emails received for other purposes such as following up on an application, will not receive a response.

NOTE: Information sent by e-mail is at risk of loss of confidentiality if the information is transmitted over the Internet. We do not recommend sending confidential information such as account numbers or Social Security numbers by e-mail.

Note: This preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties, responsibilities and activities may change at any time with or without notice.