Customer Service - Sales - Compliance Firearms manufacturer Job at Vigilant Gear Holdings
This job is in person on site at either our Boise location or our Priest River location
Firearm Fulfillment Compliance
- Perform daily audits for new firearm orders in our sales & fulfillment systems.
- Contact Customers and/or Federal Firearms Licensees (FFL’s) for data related to the sale.
- Update fulfillment systems with compliant documentation and relay information to our fulfilment team.
- Verify all firearms have processed through all steps properly daily to ensure compliance.
- For warranty returns, contact customer to verify return address and convey information to fulfillment team.
Sales
- Respond to dealer request to set up account and verify all necessary information.
- Maintain an ongoing relationship with dealers and be proactive in sending updated information concerning changes and/or new products.
- Keep up with product and service information and updates and be able to explain to customers.
- Stay informed about competing products and services.
- Upsell products and services.
- Responsible for inbound dealer calls & emails.
Skills
- Attention to Detail.
- Comfortable with calling customers/vendors and government agencies.
- Great communication skills both written and oral.
- Knowledge of firearms is a plus.
- Knowledge of NetSuite given special consideration.
Benefits
- Medical, dental and vision
- 401K with match
- 8 paid holidays
- 80 hours of PTO accrued in first year
- Employee discounts
You should be proficient in:
- Excellent Communication Skills
- Basic Computer Skills
- Microsoft Excel
- Customer Service
Machines & technologies you'll use:
- ERP Software
Salary info:
$18 - $20 / hr
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