• One position available, qualified candidate will work in the Denton, MD branch.

Position Description: Customer Service Specialists have expertise in providing account information to customers through phone, in-person and email inquiries. They are responsible for processing customer convenience service requests as well as handle general account inquiries. They are successful at promoting our products and services. Performs a wide variety of clerical and office duties including supporting the local branch.

Areas of Responsibilities

• Receives telephone calls and visitors promptly, professionally, and courteously. Assist callers with routine inquiries and requests.
• Ensures that existing and potential customers receive prompt, courteous service. Promotes Business Management Solutions and convenience products to members.
• Process incoming payments and make deposits. Disburse loan funds. Complete noncash forms as needed for internal adjustments and transfers to Finance. Initiates outgoing past due notices and routine delinquency phone calls to customers.
• Assist with ensuring loan documents are properly scanned in AgDocs promptly once they have been executed. Supports loan officers' account servicing efforts including the collection of customer financial information.
• Assists in preparing required special reports and correspondence. Assist in system maintenance to provide accurate reporting.

REQUIREMENTS

• Customer service experience preferred or training/experience in banking or finance industries.
• Generally, minimum to two years of related work experience preferred.
• Excellent communication & interpersonal relations skills.
• Moderate knowledge of software applications and proven self-starter.
• Excellent organizational skills with the ability to simultaneously work on multiple projects/assignments.
• Ability to initiate, organize and prioritize work and maintain confidentiality.
• Basic knowledge and ability to promote convenience products and Business Management Solutions.
• Ability to work in the office full-time during branch hours of operation (typically Monday – Friday from 8 a.m. to 4:30
  p.m.)
• Hybrid schedule is not available for this position.
• Adaptable and flexible to a changing work environment.
• Prolonged periods of sitting at a desk and working on a computer.

Equal Opportunity Employer including veterans and individuals with disabilities.