Customer Service Team Lead Job at Froedtert

Froedtert Milwaukee, WI

Discover. Achieve. Succeed. #BeHere


Location: US:WI:MILWAUKEE at our FROEDTERT HOSPITAL facility.

This job is ON - SITE.

FTE: 1.000000

Shift: 2nd

Schedule: 1400-2230 five shifts per week, flexibility in start/end time is required to meet departmental needs. This work schedule does include weekends and holidays as needed in addition to on-call rotation.


Job Summary:

Performs various routine duties associated with patient encounters; works effectively with other healthcare personnel to provide efficient and effective services; promotes efficient and high quality care and satisfaction; establishes and directs the daily workflow of the Phlebotomy team. Other duties as assigned.


EXPERIENCE:

  • Minimum of 3 years of phlebotomy experience in clinical lab setting.
  • Demonstrated upward progression in Phlebotomy or Clinical Lab setting.


EDUCATION:

  • High School diploma or equivalent.
  • Graduate of approved Phlebotomy Training program, ASCP certification is preferred


SPECIAL SKILLS DESCRIPTION:

Professional and friendly disposition; ability to work under sometimes stressful situations. Excellent customer service, organizational, and motivational skills. Excellent verbal and written communications skills. Ability to effectively train employees and students using different teaching/training styles and methods.


Perks & Benefits at Froedtert Health

Froedtert Health Offers a variety of perks & benefits to staff, depending on your role you may be eligible for the following:

  • Paid time off
  • Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities
  • Academic Partnership with the Medical College of Wisconsin
  • Referral bonuses
  • Retirement plan - 403b
  • Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics
  • Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available


The Froedtert & the Medical College of Wisconsin regional health network is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research and education. Our health network operates eastern Wisconsin's only academic medical center and adult Level I Trauma center engaged in thousands of clinical trials and studies. The Froedtert & MCW health network, which includes ten hospitals, nearly 2,000 physicians and more than 45 health centers and clinics draw patients from throughout the Midwest and the nation.

We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. We welcome protected veterans to share their priority consideration status with us at 262-439-1961. We maintain a drug-free workplace and perform pre-employment substance abuse testing. During your application and interview process, if you have a need that requires an accommodation, please contact us at 262-439-1961. We will attempt to fulfill all reasonable accommodation requests.




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