After a period of in-person training and time working onsite with your team, this role has the option to work remotely (in WI only at this time). In general this timeframe tends to be 3-4 months. Note that there will be situations when someone may choose or be asked to return onsite which would be coordinated and scheduled in advance.
At 4imprint, we work with businesses and organizations of all kinds to provide them with personalized promotional products. A small part of their job is the biggest part of ours – that’s why we always provide remarkable service. When you work here, you’ll be treated with the same level of respect and positive attitude.
As a Customer Service Representative - Web, you make the 4imprint brand come alive and interact with our customers throughout the day by providing them with the most remarkable service they’ve ever had through online communications!
You’ll be assisting customers in their purchasing decisions, providing product suggestions, detailed information, product samples, pricing and quotes, and coordinating guaranteed on-time delivery. You’ll also gather any imprint information from our customers and create clear instructions for our art team so they can produce the artwork necessary for memorable promotional products.
Here’s what a typical day might look like. Other duties may be assigned.

• Demonstrate the eight core principles that guide every 4imprint teammate on a daily basis: Honesty, Curiosity, Collaboration, Flexibility, Accountability, Empathy, Positive Attitude, Humility.
• Respond to web-generated customer inquiries via Chat-line to provide customers with detailed product information.
• Assist with 4care and Sales Support when available.
• Provide clear and timely artwork instructions for the art team to be sure the customer’s imprint is as requested.
• Ensure all orders are processed in order to meet customer’s specific timelines.
• Accurately enter customer purchasing information on a PC-based order processing system.
• Effectively communicate with vendors and internal customers regarding samples, order status, and resolution of problems.
• Responsible for meeting and maintaining performance objectives and goals.
• Participate in training classes and actively seek professional development.
• Maintain a current understanding of trends and updates in your role.
• Help out in other areas when needed and when time allows.

You might be a fit for this position if you are:

• A self-starter who takes initiative to solve problems and follow up with customers.
• Friendly, tactful and professional in your communications on the phone, in person and in e-mail and capable of skillfully handling difficult conversations and situations.
• A multi-tasker that likes to stay on your toes.
• Organized and focused on the details that matter.
• Fluent with computers and Microsoft Outlook®.
• Patient, level-headed and cool under pressure.
• Someone who enjoys change and trying new things.

Required education/experience:

• High school diploma or equivalent.
• Minimum typing speed of 35 wpm or more.
• Minimum 1-year sales/customer service experience.
• Level 2 or higher preferred.

Physical Demands/Work Environment:
An individual in this position must be able to successfully perform the essential duties, responsibilities, and physical demands listed in this job description.
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential functions.

• Regular and predictable attendance.
• Ability to effectively communicate with others (verbally and in writing).
• Ability to enter data.
• Work will be performed at 4imprint, Oshkosh.

H-1B or other work authorization visa sponsorship is not offered for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Human Resources.
4imprint has a drug-free policy.
Equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Monday - Friday
8:00am-5:00pm

Job Type: Full-time

Pay: $20.50 per hour

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