Customer Success Specialist (French Speaker) Job at odoo
$70,000 - $105,000 a year
Customer Success Specialist (French Speaker)
This is a hybrid (40% remote and 60% onsite) role in San Francisco, CA.
Odoo is an open-source enterprise resource planning (ERP) software used by millions of users worldwide, tailored specifically to small-to-medium-sized businesses (SMBs). Even though our scope is tailored for SMBs, some of our enterprise customers include Toyota, Driscoll's, NASA, AMD, and many more.
The key value Odoo provides is through its suite of integrated business applications that all connect and work seamlessly together. Instead of businesses having to rely on 10-14 standalone applications (that don't talk to each other) to run their day-to-day operations, Odoo offers a vertically integrated software suite that enables businesses to streamline, automate, and scale all of their core processes across various departments, including sales/CRM, supply chain and inventory, manufacturing, procurement, website and eCommerce, HR, and more.
Odoo has become a global network with more than 8 million users, and partners in more than 120 countries, and we continue growing with 2000 daily downloads.
We’ve sustained 50%+ growth organically!
About the Role:
The Customer Success Team is responsible for retaining and expanding our existing book of business. You will wear multiple hats as both a Customer Success Specialist and Account Manager, helping customers across North America streamline their business processes with Odoo’s integrated software solutions and promoting our usage. In this role, you will be responsible for building and maintaining strong relationships with our clients, identifying opportunities for growth and expansion, and ensuring customer satisfaction throughout the customer journey.
Responsibilities:
- Develop and maintain strong relationships with clients, understanding their unique needs and goals to ensure their success with Odoo products and services
- Conduct live software demonstrations to showcase product features, benefits, and capabilities tailored to the customer's unique needs and requirements
- Become the “voice of the customer” and communicate feedback to internal teams
- Collaborate with the sales team to onboard and integrate new clients, ensuring a smooth transition and immediate value realization
- Proactively identify, analyze, and address customer needs to uncover growth opportunities, reduce churn, and increase the customer lifetime value
- Create and implement tailored customer success plans, including usage and adoption strategies, to maximize clients' return on investment
- Partner with internal teams, including product, marketing, and support, to advocate for the customer's needs and ensure a seamless customer experience
- Monitor customer health metrics and performance indicators, and develop targeted initiatives to drive continuous improvement
- Leverage data-driven insights to inform customer success strategies and tactics that drive long-term growth
- Qualify new customers to uncover potential growth opportunities
- Stay up-to-date with industry trends, best practices, and competitor offerings to ensure our company remains competitive in the marketplace
Qualifications and Requirements:
- Bachelor’s Degree is required - A business-oriented major is a strong plus
- Proficiency in G-Suite applications preferred
- Fluency in French (native or professional)
- Demonstrate an understanding of a customer’s renewal/growth life-cycle, and have an entrepreneurial spirit and passion for customer success!
Nice to Have:
- Accounting, manufacturing, inventory, CRM, POS, and/or E-commerce software or industry/entrepreneurial experience, as well as Microsoft Excel and Google Sheets, highly valued
- SaaS or Paas pre/post sales experience or relevant knowledge - Understand the value proposition of an ERP software to a potential customer
- Previous role providing of great aptitude for coordination and keeping organized
- Additional languages: Spanish or French
Compensation and Perks:
- Healthcare, Dental, Vision, Life Insurance, FSA, HSA Matching, 401K Matching, and Commuter Benefits
- PTO (Paid-time-off), paid sick days, and paid holidays
- Employee Assistance Program; 3 X 1-hour telehealth calls with certified mental health professionals
- $100 towards a work-from-home office setup
- Evolve in a nice working atmosphere with a passionate, growing team!
- Chef-prepared lunches - snacks, fruit, and coffee/drinks on tap!
- Company-sponsored events for groups of 6+ employees
The salary range for this role is $70,000-$105,000 OTE. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. The salary reflected includes commissions or variable pay, where applicable.
Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal-opportunity employer and a pleasant and supportive place to work. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records.
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