For two decades, Flickr has empowered photographers around the world to find inspiration, connect, and share photos. As a privately owned, mission-focused, and values-driven company, we invest in the growth and well-being of our people first and foremost. Your work here is more than a job—we're out to leave a positive, lasting impact on our photography communities and, through them, the world.

At Flickr, we take customer support seriously. We're looking for people who not only live and breathe good customer support, but also are passionate about building upon the processes and policies that keep our members' needs front and center. Our aim is to deliver an awesome experience in every customer interaction and "Always do right. This will gratify some people and astonish the rest." –Mark Twain

We are knowledgeable, friendly, and compassionate humans who work from around the world to support Flickr photographers. Our support team (called Heroes) works closely and collaboratively with the product, QA, engineering, design, and marketing teams to ensure that issues affecting our customers are shared with those who can take action on them. We advocate tirelessly for an improved user experience on Flickr. This is a remote role, and you will use tools like Zendesk, JIRA, Guru, Zoom, and Slack in your day to day.

This is a full time remote position with a schedule of Tuesday through Saturday, starting between the hours of 12-2pm PT.

Your opportunity:

• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Communicate with customers through email and social media
• Respond promptly to customer inquiries and manage a large volume of conversations
• Acknowledge and resolve customer complaints
• Ensure customer satisfaction and provide professional customer support
• Be a voice of the customer to our product and engineering teams
• Collaborate with team members to identify customer pain points and identify solutions

What you bring:

• A strong sense of empathy; you can meet people where they are
• Excellent written and communication skills
• Computer and tech savviness (Apple products helpful)
• Previous online customer-support experience
• A positive and support-oriented attitude
• A focus on quality and attention to detail
• Organizational skills with the ability to manage numerous priorities at once
• Ability to work independently and as part of a team

Flickr is committed to fair and equitable compensation practices. The hourly range for this role is $15.00 - $29.00. This position is also remote-friendly and, as such, compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by various factors such as defined competency leveling and geographic location.

• Remote work applies to select states: California, Colorado, Florida, Georgia, Idaho, Illinois, Indiana, Maryland, Massachusetts, Michigan, Minnesota, New Mexico, Nevada, New York, North Carolina, Oregon, Texas, Utah, Virginia, and Washington.

Flickr seeks to thrill customers around the world, and building a diverse team is essential to our success. We seek employees with a variety of backgrounds and perspectives. And we're committed to providing equal opportunities and cultivating an inclusive culture. We believe that embracing diversity is integral to innovation and progress.