Our firm is a strategic partner with one of the nations leading communication corporations, providing practical solutions and heightening the customer experience during each and every interaction. As we continue our tremendous growth, we need a multicultural, highly skilled, and deeply knowledgeable Entry Level Customer Support Representative to join our dynamic team. As an Entry Level Customer Support Representative on our championship team, you’ll have the opportunity to gain hands-on experience and take your professional career to the next level!

Duties as an Entry Level Customer Support Representative:

• Attract potential customers by clarifying product and service inquiries; suggesting information about other products and services to fulfill their needs and boost sales margins

• Process customer orders, prepare correspondences and surpass customer needs to assure customer retainment

• Establish sustainable relationships of trust with consumers through open, welcoming, and interactive communication

• Meet personal and team sales goals set by Management staff

• Place customer orders, receive confidential payment information and other pertinent information such as addresses and phone numbers

• Answer questions relating to warranties or terms of sale with accuracy and confidence

• Attempt to persuade customers to reconsider, inform them of deals or sales promotions, and upsell services as needed

• Attend meetings and work hands-on with the customer support & sales management team to ensure proper customer support is being executed

Qualifications We Look for in an Entry Level Customer Support Representative:

• 0-3 years of experience in a customer service or customer support role

• Customer-centric and ability to adapt and/or respond to a variety of characters

• Ability to establish and maintain an effective working relationship with co-workers, consumers, management, and clients

• Exceptional communication, persuasion, and presentation abilities

• Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision

• Strong ability to multi-task, prioritize and manage time adequately

• High School Diploma / GED

• College degree preferred but not necessary

Job Type: Full-time

Pay: $850.00 - $1,200.00 per week

Benefits:

• Paid training

Schedule:

• Day shift
• Monday to Friday
• No nights
• Weekend availability

Work Location: Multiple Locations

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