Job Description:
- Technical background and ability to learn and absorb technology quickly.
- Great written and verbal communication skill.
- Prior experience working in a helpdesk environment over phone, using technical skills to resolve end user issues on a first call resolution basis.
- The ability to communicate effectively with people at all levels.
- The ability to have difficult conversations with customers.
- The ability to ask clear and precise questions of the customer to ascertain the exact details of the problem.
- Basic understanding of ITIL Skills and business processes.
- 2 - 4 years working within an IT environment
The ability to work as part of a team and on their own initiative.
Job Type: Contract
Salary: $15.00 - $22.00 per hour
Experience level:
- 3 years
Shift:
- Morning shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Ability to commute/relocate:
- San Diego, CA 92121: Reliably commute or planning to relocate before starting work (Required)
Experience:
- IT support: 3 years (Required)
Work Location: One location
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