MISSION, VISION & CORPORATE VALUES:

The mission of INHP is to increase affordable and sustainable housing opportunities for individuals and families, and serve as a catalyst for the development and revitalization of neighborhoods.

INHP's vision is for every person in Marion County to have the opportunity to live in an affordable home in a vibrant neighborhood.

Our core values include:

• Respect: We believe in treating people and their opinions with dignity through attentiveness, consideration, empathy and ensuring mutual understanding when communicating.
• Collaboration: We believe in developing effective partnerships with the community, organizations, clients and colleagues through active engagement and relationship-building.
• Customer service: We believe in creating a client-focused environment that is efficient, positive, responsive, welcoming, and friendly.
• Continuous improvement: We believe in ongoing innovation, evaluation, training, and growth while continuously having the courage to ask ourselves, “What can we do better?”
• Trust: We believe in creating and maintaining a culture of honesty.

POSITION PURPOSE

The Database Associate is an important role on INHP’s innovative and mission-driven fundraising team that annually raises over 7.5 million dollars. This position is responsible for the leadership, management, and execution of INHP’s comprehensive annual giving program and donor database. Reporting to and working directly with the Director of Philanthropic Giving, this position plays a vital role in growing, entering, and analyzing our team’s philanthropic revenue. Responsibilities include acknowledging, stewarding, and growing annual contributions; managing the donor database; and producing and analyzing department reports and data. This incumbent will maintain an in-depth knowledge of INHP’s strategic funding priorities to establish long-term supporters and strengthen existing relationships with donors. Key functions and responsibilities include:

• Plan and implement strategies to secure new, renewed, or increased funding from individuals through face-to-face solicitation, online giving, segmented direct mail and email campaigns, and/or special events.
• Develop and execute the Employee Giving and End of Year giving campaigns.
• Support the VP, Philanthropy & Marketing and Director, Philanthropic Giving in executing the Board and Former Board giving campaigns.
• Generate solicitation and invitation lists for department events and support recruitment of attendees.
• Support execution of INHP’s three annual events: Donor Appreciation breakfast, Community Breakfast and Trivia Night.
• Maintain accurate and current records on all gifts, pledges, event data and cultivation, solicitation, and stewardship efforts within the donor database, Neon. Report progress through daily/weekly cash receipts.
• Lead the department’s stewardship efforts, including preparing and mailing acknowledgement letters, receipts, invoices, pledge reminders, gift renewals, etc.
• Oversee the fundraising department’s use of state tax credit programs for donor incentives.
• Pull information for monthly reports and dashboards to be shared with staff monthly, Board of Directors quarterly and donors annually.
• Responsible for the reconciliation of all contributions with Finance for monthly reporting and the annual audit/report.
• Work effectively with diverse constituencies within the organization and externally including donors and prospects, board members, advisory committee members, INHP clients, staff, and volunteers.
• Build complex queries in Neon, the donor database, as needed to prepare reports for appeals, donor recognition, and other department functions. Handle imports and exports of data and perform mail and e-mail merges.
• Ensure department policies and procedures align with database and industry best practices.
• Represent the Advancement department during INHP’s workplace campaign and other speaking events.

OTHER FUNCTIONS

• Commitment to the vision, mission, and values of INHP.
• Commitment to the Fundraising Plan and the Donor Bill of Rights created by the American Association of Fund Raising Counsel (AAFRC), Association for Healthcare Philanthropy (AHP), the Association of Fundraising Professionals (AFP), and the Council for Advancement and Support of Education (CASE). As a member of the INHP’s Advancement team, we will cover your membership and participation in the AFP-IC Chapter, or similar association.
• Maintain integrity and confidentiality in handling donor records.
• Provides motivation, support, and affirmation to the staff.

EDUCATION AND/OR EXPERIENCE

• Bachelor’s degree or equivalent experience required.
• Minimum of five years in a previous development department, customer service or related position.
• Previous experience using fundraising or CRM platforms and software.

KNOWLEDGE, SKILLS, AND ABILITIES

The requirements listed below are required to perform each essential duty satisfactorily. The company will make reasonable accommodations to enable individuals with disabilities to perform these functions.

• Ability to effectively communicate in person, by phone and in writing.
• Proven ability to work independently and to contribute to a highly successful, results-oriented team.
• Understanding of fundraising ethics, principles, and techniques.
• Ability to handle multiple priorities and tight deadlines with professionalism and grace.
• Maintain attention to detail and appropriate follow-up.
• Ability to build and grow relationships.
• Ability to interact with the public and address their concerns/questions.
• Ability to think logically and problem-solve to analyze situations, troubleshoot, and make sound decisions.
• Proficiency in Microsoft Office (Word, Excel, Access, PowerPoint), Adobe Professional, donor databases and other software applications necessary to perform essential job functions and support other team members.
• Ability to perform Internet research.
• Strong organizational, process-oriented, time-management and logical-thinking skills.
• Ability to build and maintain positive work relationships with management, staff members and external contacts.
• Ability to arrive to work on time and maintain a positive attendance record.
• Valid driver’s license and reliable transportation; position requires some travel between multiple work locations.

EOE/M/F/D/V