DCCA Contact Center Agent: Work From Home Option Job at Koan Risk Solutions, Inc.
The Contact Center Agent in our DCCA PVL (Department of Commerce and Consumer Affairs Provisional and Vocational Licensing) group takes calls from those seeking licensure by the State of Hawaii DCCA, answering questions, or addressing any concerns they may have. Their duties include handling many inbound and outbound calls to and from customers, listening to customers’ needs or issues and providing helpful solutions to their problems.
The Contact Center Agent maintains, records, and stores all incoming inquiries in an internal database and research issues via both internal and external resources. Agents are responsible for providing accurate information, quoting time-sensitive responses to queries, and appropriately referring customers to publicly available resources. Regular daily caller interactions can include private information management, research, call de-escalation, and a commitment to first-call resolution. Due to the nature of work in a call center, emphasis will be put on Key Performance Indicators (KPIs) and adherence to all company policies including but not limited to attendance and confidentiality.
Working Hours: Monday through Friday 7:30 a.m. to 4:30 p.m. (H.S.T.)
This is a work from home position though some time in the office will be required such as meetings with supervisors and staff trainings. The work from home privilege may be revoked and the agent required to work from the office if there are performance issues.
DCCA Contact Center Agents cannot hold a professional license through the Hawaii DCCA.
Please Note :
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The Contact Center Agent maintains, records, and stores all incoming inquiries in an internal database and research issues via both internal and external resources. Agents are responsible for providing accurate information, quoting time-sensitive responses to queries, and appropriately referring customers to publicly available resources. Regular daily caller interactions can include private information management, research, call de-escalation, and a commitment to first-call resolution. Due to the nature of work in a call center, emphasis will be put on Key Performance Indicators (KPIs) and adherence to all company policies including but not limited to attendance and confidentiality.
Working Hours: Monday through Friday 7:30 a.m. to 4:30 p.m. (H.S.T.)
This is a work from home position though some time in the office will be required such as meetings with supervisors and staff trainings. The work from home privilege may be revoked and the agent required to work from the office if there are performance issues.
DCCA Contact Center Agents cannot hold a professional license through the Hawaii DCCA.
Please Note :
ajayjain.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, ajayjain.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.