Desktop Support Advisor Job at Outsource Testing, Inc.
We are seeking a qualified candidate to preform onsite and remote technical support. This position is a part time position approximately 20 hours per week. Must be able to be onsite in Winchester, VA at minimum 1 day and remote the other days.
Responsibilities include but not limited to:
- Asset tagging endpoint devices
- Manual entry of information into system on devices
- Creating customer tickets.
- Must have excellent communications skills, both written and oral
- Upbeat/friendly attitude and personality, and exceptional customer service skills.
- Must have excellent troubleshooting skills, be able to triage technical issues, getting to the root of the problem in a timely matter and document issue(s).
- Able to trouble shoot Internet connection issues, hardware issues.
- Provides support to end users with an enthusiastic attitude to analyze, troubleshoot and resolve issues to customer's satisfaction.
- Ensures creation of tickets and escalation to appropriate group(s)..
Required:
- Must have reliable transportation.
- Excellent Communication Skills (oral and written).
- Excellent Customer Service Skills.
- Excellent troubleshooting and problem-solving skills.
- Ability to manage multiple tasks.
- Ability to work individually or as a member of a team.
- Ability to work under pressure.
- Minimum of two years experience in a help desk environment involving phone and email support.
- Must possess strong verbal and written communications skills and the ability to interface with customers in a stressful environment without compromising the tenets of good customer relations practice
COVID-19 Precaution(s):
- Remote interview process
- Social distancing guidelines in place
Work Remotely
- Partial
Job Type: Part-time
Pay: $18.00 - $20.00 per hour
Schedule:
- Holidays
COVID-19 considerations:
All Technicians must wear mask when onsite.
Ability to commute/relocate:
- Saginaw, TX: Reliably commute or planning to relocate before starting work (Required)
Education:
- High school or equivalent (Required)
Experience:
- Help Desk Support: 1 year (Required)
- Windows: 1 year (Required)
Work Location: One location
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