The California Public Employees’ Retirement System (CalPERS) is the nation’s largest public pension fund, providing retirement and health benefits to public employees, retirees, and their families. Headquartered in downtown Sacramento, we are a destination employer with an international reputation for leadership and innovation. At CalPERS, we’re committed to people – the people we serve, our team members, and the larger community around us. CalPERS is situated near the Napa Valley, San Francisco, Lake Tahoe, and other desirable destinations, and we offer competitive benefit packages, compensation, and opportunities for advancement.

Telework Information: Act quickly to apply for this hybrid position, where you’ll enjoy up to 40% (two days) remote work, each week!

A Statement of Qualifications (SOQ) is required for this position. Applications received without the SOQ will not be considered. Please scroll down to special requirements to see details.

Our Technology Infrastructure Services Division is currently seeking an Information Technology Associate within the Member Support Desktop Team unit. Under the direction of the Information Technology Supervisor II of the Enterprise Desktop Support Section, the Information Technology Associate works primarily in the Client Services domain and performs a wide variety of tasks requiring regular innovative problem solving.

Duties include but are not limited to: Duties include but are not limited to:

• Perform a variety of complex technical tasks to assist assigned client division users with requests.
• Utilize information technology resources such as established unit procedures, internet searches, vendor documentation, team documentation to address everyday business needs to include install, uninstall, upgrade, and support personal desktop computers, peripheral equipment, mobile devices and software to fulfill user needs.
• Coordinate andcommunicate with other ITSB staff, customers, and occasionally vendors, for technical information to fulfill requests.
• Write draft procedures and update existing procedures in support of the desktop personal productivity environment.
• Assist users with related environment training as needed.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Ability to communicate effectively
• Ability to provide quality customer service
• Good organizational skills
• Work cooperatively with others
• Ability to learn from on-the-job instruction and apply technology concepts
• General knowledge and understanding of personal computers and related user-level equipment
• Ability to accurately read, interpret, and follow written and verbal instructions and procedures

Job Type: Full-time

Pay: $4,516.00 - $7,998.00 per month

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: Hybrid remote in Sacramento, CA 95814

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