Think BIG and move fast at Southwestern Energy.

Southwestern Energy is searching for a Desktop Support Analyst to join our BIS Client Services Rig Support team. You will provide the organization with technical assistance on all IT related requests and problems pertaining to hardware and/or software for office and field-based operations. You will diagnose and resolve unique problems and determine the source of the problem and classify their level and priority. This position reports the BIS Manager and is located in our Wheeling, WV office.

To be successful in this role you will:

• Configures, deploys, maintains, and troubleshoots computer workstations, laptops, local printers, mobile devices, LAN phones, satellite systems in the office and remote field locations.
• Maintains PC inventory of PC’s and IT deployed equipment along with managing any local installed software licensing.
• Documents and maintains Desktop processes and procedures that provide the team information on resolution to Service and Incident requests.
• Maintains individual ticketing queue to meet internal SLO’s on all Service and Incident requests.
• Provides Network and Infrastructure assistance when needed under supervision of Network or Infrastructure.
• Provides the business after hours and weekend support.
• Other duties may be added and/or assigned as needed.

Your Background includes:

• Associates or Bachelor’s degree in computer science
• High school diploma, GED or equivalent or at least 2-5 years of related work experience
• Excellent written and oral communication skills
• Successfully working with and communicating ideas in both technical and user-friendly language
• Bi-Monthly visits to field offices (Morgantown, WV and West Alexander, PA); frequency may increase depending on projects, onboarding/offboarding activities, and increased user support demand.
• Attend to field operations in the area (rigs, well services, etc.) that is typically 1-1.5 hour radius of the Wheeling office.
• Clean driving record
• Ability to lift, push, and/or pull 50 lbs. periodically

We need the Right People to drive our formula for continued success. And in return, we understand the importance of offering our employees competitive wages and a comprehensive benefits plan including:

• An attractive 401(k) plan
• Paid vacation, holidays and benefit hours
• Family medical, dental and vision insurance
• Educational assistance
• Matching gift program

We are energy. For more than 90 years, Southwestern Energy has thrived because of a deep commitment to providing the energy that powers our world. Our success continues to be dependent upon the dedication of our employees to the company and to the communities in which we operate. Currently, SWN is among the largest natural gas and natural gas liquids producers in the United States. SWN is a growing independent energy company primarily engaged in the production and development of natural gas, natural gas liquids and crude oil within the nation’s most prolific shale gas basins.

The company is headquartered in Spring, Texas, with offices, assets and operations in Pennsylvania, West Virginia, Ohio, and Louisiana.

Southwestern Energy Company is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without unlawful discrimination on the basis of race, color, national origin, ancestry, citizenship, sex, sexual orientation, gender identity or expression, religion, age, pregnancy, disability, present military status or veteran status, genetic information, marital status or any other factor that the law protects from employment discrimination.

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday
• On call
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Wheeling, WV: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Desktop support: 3 years (Required)
• Windows: 3 years (Required)
• Windows Remote Desktop: 1 year (Required)

Work Location: In person

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