Desktop Support Technician at Client Site in McKinney, TX Job at DXC Technology
As a Desktop Tech Support Technician you will provide field support to customers. Performs installations, repairs, upgrades, software downloads and maintenance on hardware and equipment.
what you´ll do
- Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.
- Resolves customer issues in the areas of hardware installation, repair, upgrade and maintenance. Assists in investigating and resolving complex installations and maintenance matters of significance.
- Instructs customers in the operation and maintenance of systems/equipment.
- Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
- Ability to walk and stand for several hours.
Who you are
- High school diploma or G.E.D.
- 4+ years of experience as Desktop Support Technician
- hands on experience working with the hardware, software and equipment is a must
- 3+ years of experience troubleshooting Windows 10.
- Hands on experience working with hardware: warranty process for hard drives, fixing hardware issues, etc.
In addition to above requirements, our ideal candidate will also
- Good interpersonal skills to work with customers and other unit personnel
- Good analytical and problem solving skills
- Good communication skills
- Good time management and organizational skills
- Ability to resolve hardware and equipment problems
- Willingness to travel to other sites within 20 miles (possible)
Work Environment
- Work at Client site
- Working shift Monday to Friday 7am to 4pm / 8am to 5 pm
Job Type: Full-time
Pay: Up to $51,600.00 per month
Ability to commute/relocate:
- Dallas, TX: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Desktop support: 3 years (Required)
Work Location: In person
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