Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud, and Mobility services.

Link is quality and compliance-focused, under our guiding philosophy “Mission First, Customer Always". If you’re looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions.

We are ISO 9001:2008, ISO 20000-1:2018, ISO 27001:2013 certified and appraised for CMMI ML3 for Services and Development.

Link Solutions is seeking a Computer Desktop Support Technician on Rock Island Arsenal, Illionis. This is a great opportunity that will allow you to work on innovative projects that offer advancement and growth while helping protect our national security.

• Non-remote: A sign-on relocation bonus is available.

In this role, the Computer Desktop Support Technician will provide Tier II help desk support in accordance with the ITIL industry standards. Tier II help desk support shall cover all classifications. The Tier II personnel will assist Tier I personnel in resolving basic technical problems as well as unresolved issues received from Tier I. The Computer Desktop Support Technician will ensure all Tier II issues are acknowledged within thirty (30) minutes and resolved or escalated according to the performance standards.

Job Responsibilities:

• Support users as well as the support and operation of Windows desktop and laptop computers, multi-function printers, and other standard equipment such as uninterrupted power supply (UPS), scanners, and other IT peripherals associated with the user.
• Interfaces with end users to independently resolve problems concerning system function(s) which have been escalated through a problem ticket process and generally are outside of established processes and procedures.
• Perform technical functions such as system analysis, user and server accounts management, password resetting, evaluate software, create images, programming, provide users and technicians support, create alerts to notify team of new issues, update drivers, patches, software, etc. for the technicians’ server, support 3rd party vendor lab equipment/software, install and support client hardware/software for secure systems.
• Communicate and inform manager of issues (e.g., High Priority client requests, project/task/status, outstanding issues, research findings, procedural changes)
• Prepare plans for the resolution of complicated computer problems.
• Conduct site surveys, relocation projects, and PC deployments.
• Assess and document current site network, software and hardware configuration, and user requirements.
• Perform miscellaneous technical and administrative tasks in support of the LAN or PC environment.
• Updates all documentation affected by change as directed.
• Perform other related duties as assigned.

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.

• US Citizen
• IAT Level I Certification (CompTIA A+ CE) equivalent or higher.
• One (1+) year of experience relevant to the position.
• Must be able to obtain and maintain a Government/DoD Secret Clearance.

Strong candidates will possess:

• Ability to organize, prioritize and meet deadlines.
• Capable of conveying complex information in a simplistic manner.
• Strong critical thinking and problem-solving skills.
• Strong self-starter requiring minimal supervision.
• Able to take proactive measures to prevent problems rather than reactive by nature.
• Strong verbal and written communication to effectively express concepts, plans, and proposals.

Preferred Skills:

• Ability to refresh PCs.
• Perform basic troubleshooting of printers, copiers, fax machines, and all-in-one units.
• Knowledge/experience with basic network tool sets.
• Ability to work directly with high-level managers and command personnel.
• Ability to use custom in-house designed software to speed up troubleshooting and resolution of issues.
• Ability to become the central point of knowledge for other desktop support technicians.
• Ability to organize, prioritize and meet deadlines.
• Capable of conveying complex information in a simplistic manner.

Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation reimbursement program, certification reimbursement program, retirement, and more.

Link Solutions, Inc. is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.