Director, Bank Sales and Service Contact Center Job at USAA
Why USAA? Let’s do something that really matters.
At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.
We believe in our core values of honesty, integrity, loyalty, and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!
We are seeking a dedicated Director, Bank Sales and Service Contact Center for our San Antonio, TX office to serve as a team leader, coach, counselor, mentor, and teacher to a team of managers, responsible for leading member contact professionals focused on a variety of banking products and services. Accountable for execution of strategic and operational plans to achieve success within Key Performance and Risk Indicators. Works closely with executive management and ensures the appropriate coordination and execution of initiatives. Accountable for team performance related to compliance and risk mitigation goals as well as quality, service, deepening and/or acquisition behaviors. Responsible for oversight and execution of leadership routines, regulatory and compliance requirements, as well as adherence to performance management policies and procedures.
This position is a hybrid work type and is based in San Antonio, TX. Hybrid roles help employees gain the best of both worlds – collaborating in-person in the office and working from home when needed to achieve focused results.
The Opportunity
What you'll do:
Identifies and manages existing and emerging risks that stem from business activities and the job role.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
Follows written risk and compliance policies, standards, and procedures for business activities.
Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
Demonstrates to employees delivering an exceptional member experience is the primary goal and is obtained through the highest standards of integrity, ethics, loyalty, competence, quality and fairness.
Supports achievement of business objectives through effective management of resources and maximizes the positive impact of information and technology on business operations and member experience delivery.
Eliminates roadblocks to execute initiatives and ensures the effectiveness of implementation of both operational and strategic plans.
Identifies opportunities to improve changes in organization, processes and procedures to promote maximum efficiency and improve the member experience.
What you have:
Bachelor’s Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
8 years of call center, financial services, or military experience.
3 years of management experience.
Strong decision-making skills.
Demonstrated experience in staffing, planning, and managing processes.
Ability to understand, interpret and coach employees on bank regulatory and compliance requirements.
What sets you apart:
Experience with financial services products
US military experience through military service or a military spouse/domestic partner
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
What we offer:
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $95,250-$171,430 .
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.
Relocation assistance is not available for this position.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Please Note :
ajayjain.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, ajayjain.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.
At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.
We believe in our core values of honesty, integrity, loyalty, and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!
We are seeking a dedicated Director, Bank Sales and Service Contact Center for our San Antonio, TX office to serve as a team leader, coach, counselor, mentor, and teacher to a team of managers, responsible for leading member contact professionals focused on a variety of banking products and services. Accountable for execution of strategic and operational plans to achieve success within Key Performance and Risk Indicators. Works closely with executive management and ensures the appropriate coordination and execution of initiatives. Accountable for team performance related to compliance and risk mitigation goals as well as quality, service, deepening and/or acquisition behaviors. Responsible for oversight and execution of leadership routines, regulatory and compliance requirements, as well as adherence to performance management policies and procedures.
This position is a hybrid work type and is based in San Antonio, TX. Hybrid roles help employees gain the best of both worlds – collaborating in-person in the office and working from home when needed to achieve focused results.
The Opportunity
What you'll do:
Identifies and manages existing and emerging risks that stem from business activities and the job role.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
Follows written risk and compliance policies, standards, and procedures for business activities.
Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
Demonstrates to employees delivering an exceptional member experience is the primary goal and is obtained through the highest standards of integrity, ethics, loyalty, competence, quality and fairness.
Supports achievement of business objectives through effective management of resources and maximizes the positive impact of information and technology on business operations and member experience delivery.
Eliminates roadblocks to execute initiatives and ensures the effectiveness of implementation of both operational and strategic plans.
Identifies opportunities to improve changes in organization, processes and procedures to promote maximum efficiency and improve the member experience.
What you have:
Bachelor’s Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
8 years of call center, financial services, or military experience.
3 years of management experience.
Strong decision-making skills.
Demonstrated experience in staffing, planning, and managing processes.
Ability to understand, interpret and coach employees on bank regulatory and compliance requirements.
What sets you apart:
Experience with financial services products
US military experience through military service or a military spouse/domestic partner
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
What we offer:
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $95,250-$171,430 .
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.
Relocation assistance is not available for this position.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Please Note :
ajayjain.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, ajayjain.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.