Description

Director, Business Operations

Syneos Health is the only fully integrated biopharmaceutical solutions organization purpose-built to accelerate customer success. We lead with a product development mindset, seamlessly connecting our capabilities to add high-value insights to speed therapies to patients and provide practical value to help our customers achieve their objectives.

Every day we perform better because of how we work together, as one team, each the best at what we do. We bring a wide range of talented experts together across a wide range of business-critical services that support our business. Every role within Corporate is vital to furthering our vision of Shortening the Distance from Lab to Life®.

Discover what our 29,000 employees, across 110 countries already know:
WORK HERE MATTERS EVERYWHERE

Why Syneos Health

• We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
• We are committed to our Total Self culture - where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people.
• We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives - we’re able to create a place where everyone feels like they belong.

Job responsibilities

• Responsible for Business Operations Function (end to end across finance, people, contracts, process documentation etc) including oversight of the team that drives, collects, analyzes & presents data in support of the goals for the business and the progress being made against those goals.
• Collaborate with executive-level management in the development of long-term operational plans. Set strategic goals for operational efficiency and increased productivity in partnership with key stakeholders that align to business model, mission and objectives.
• Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration. Leads a team that would analyze current operational processes and performance. Work proactively to identify areas for effectiveness and recommend solutions. Responsible to oversee the documentation of all operations to ensure that consistent, efficient workflows are in place, yielding optimal productivity and performance. Collaborate with key stakeholders to understand adoption/implementation of documented processes and adjust as required.
• P&L management, financial forecasting, revenue target tracking with identified risks and proposed solutions, pricing & rate oversight; responsible for the financial health of the business unit including contract management.
• Team oversight of a growing group to deliver against the goals of Kinetic. Lead, inspire and coach while driving high performance in accordance with Syneos Health and Kinetic values. Team is compromised of Business Operation Analysts and Project Managers.
• Line management responsibilities include professional development, performance management, coaching and separations as needed. Approves course of action on salary administration, interview & selection, and ongoing work assignment & expected output.
• Additional responsibilities with team support include capacity & utilization analysis for resources, implementing centralized repositories, clear documentation for repeatable processes for various audience types & client invoicing.
• Build and maintain relationships across the Kinetic & Syneos Health enterprise to make decisions regarding operational activity and strategic goals. Effectively works in a matrixed model to drive customer satisfaction & scalability with our processes while listening to feedback for continuous improvement.
• Directs the resourcing process and partners with Finance, HR, Talent Acquisition and Team Leadership on a regular cadence to ensure the optimal staff mix of talent to deliver to our clients is achieved.

LI-EM1

Qualifications

What we’re looking for

Required

• Bachelor’s degree in business administration or related field
• Experience in senior leadership role in the appropriate field
• Superior knowledge of multiple operational functions and principles, including finance, customer service, production, and employee management
• Proven ability to plan and manage operational process for maximum efficiency and productivity
• Ability to streamline and implement new structures and roles that create speed, efficiency, and support rapidly shifting business demands
• Experience with budget and business plan development

Preferred

• Proven ability to develop innovative solutions for increased productivity
• Superior negotiation skills in both internal and external settings
• Masterful organizational, communication, and leadership skills
• Strong working knowledge of data analysis and performance metrics using business management software (e.g., SAP, ERP, CRM)
• Strong Microsoft Office Skills (Word, Excel, Powerpoint, Visio, Project etc)

Get to know Syneos Health
Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.

No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health .

Additional Information:
Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.