Job Type: Full-time

Why Entech?

Entech is a rapidly growing Managed IT Support Services organization looking for talented individuals to join our team!

With 25 years of enabling people to do what matters, Entech has developed a culture where we do what is right, we win as a team, and we build and value great relationships with our employees, clients, and the community. Being part of Entech means you become part of our family where we strive to provide you opportunities for growth, fun environments, team building, and of course, technology. With multiple offices throughout Southwest Florida in Fort Myers, Naples, and Bradenton, we invite you to become part of our tradition of doing what matters and look forward to your application!

Benefits:

Free Medical Insurance

Additional Employer Paid Medical Options

Fully Vested 401(k) Match

Flexible Time Off (an unlimited amount of paid time off days)

Free $10,000 Life Insurance Policy

Six Paid Holidays – PLUS Black Friday!

Flexible Schedule Options

Fun Employee Events – Yearly Culture Building Events

Options available for dental, vision, short term disability, long term disability, and additional life insurance.

The Director of Core Services is responsible for leading the teams dedicated to providing partner-side IT support to all branches. This includes, but may not limited to the Proactive and Cyber Security Teams. In addition, the Director of Core Services will assist in creating and implementing strategies that create service leverage at the branch level and result in an unparalleled partner experience.

Roles/Responsibilities:

• Lead, Manage, and hold your team Accountable
• Responsible for building and maintaining highly technical teams, exceeding service delivery indicators, building client relationships, being an escalation source for client issues and working with senior leadership to meet department and company objectives.
• Responsible for planning, designing, and analyzing the shared service team(s) according to industry best practices.
• Responsible for staff capacity planning, creating a culture of automation, service process design and performance analysis.
• Perform regular detailed analysis of assigned service metrics.
• Plan and implement changes to service workflow and/or resources on an as-needed basis
• Create a culture of documentation by implementing and managing the processes and procedures related to internal and client documentation.
• Work with VP of Service Operations to prepare budgets.
• Perform regular scheduled 1 on 1’s and reviews for assigned Team Leads.
• Build and maintain engineer growth plan to ensure proper staffing and specialties.
• Review and approve timecards and expense reports for direct reports.
• Ensure appropriate training initiatives are in place to assist the organization in meetings its technical and vendor goals.

Education/Experience Requirements:

• Bachelor’s Degree and minimum of 2 years in management or 5 years equivalent work experience.
• Five years working in a Technical Support/Service Desk environment preferred.

Entech is an Equal Opportunity Employer. This position requires the passing of a level 2 background check as well as a pre-employment drug screening. A valid driver’s license is required for this position.