DIRECTOR OF OPERATIONS - West Monroe Sports & Events

Sports Facilities Management, LLC

LOCATION: West Monroe, LA

DEPARTMENT: OPERATIONS

REPORTS TO: GENERAL MANAGER

STATUS: FULL-TIME (EXEMPT)

ABOUT THE COMPANY:

West Monroe is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of West Monroe, LA. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

West Monroe is a member of The Sports Facilities Companies (SFC) and is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Director of Operations will be responsible for the management of the operations of the facility including but not limited to: maintenance, groundskeeping, sports programming, camps, sports tournaments, security & parking, environmental services, life safety and safety/risk management. The Senior Director of Operations will also work closely with all other departments to effectively manage staff scheduling and training.

PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

• Hiring, training and developing the Operations Team
• Providing direct oversight & leadership to the Operations Manager and Tournaments & Programming Manager roles
• Serving as an integral member of the SMPA Leadership Committee
• Providing necessary operational support to every SMPA department when needed
• Creating and developing relationships with rights-holders who produce events that align with the SMPA Mission
• Producing high performing sports programming in every aspect of the customer experience
• Effectively managing the Operations Team budget year-over-year
• Assisting with new Team member orientation
• Striving for consistent growth in sports programming & sports tournaments
• Providing valuable operational input during venue-wide scheduling decisions
• Assisting with managing the access card/building key distribution & return process
• Ensuring venue-wide safety, risk management and OSHA compliance
• Serving as Manager-on-Duty (MOD) during scheduled shifts

THE IDEAL CANDIDATE HAS:

• Proven success in effectively managing a multi-faceted sports venue
• 8 10 years' experience in youth, collegiate, professional or amateur sports at the director level
• Experience in managing staff scheduling and training
• Experience and success in delivering excellent customer service, executing high operational standards, leadership, and promoting a positive environment
• Action-oriented personality with a 'get it done' attitude and proficiency for efficiency
• Proven ability to evaluate team member performance based on established KPI's
• Proven ability to achieve goals in a fast-paced professional environment
• Current forklift and aerial lift operator certifications

MINIMUM QUALIFICATIONS:

• Bachelor's degree in recreation sports management or related field
• Must have excellent interpersonal, problem-solving and negotiating skills
• Must be a team player
• Must have excellent verbal and written communication skills
• Must have excellent computer skills, including Word, Excel, PowerPoint, etc.
• Must be able to work a flexible work schedule (e.g., nights, weekends, holidays and long hours)
• Must possess current CPR / FIRST AID certifications or must be willing to obtain them within a specified timeframe
• Prior responsibility in daily P&L management and budget oversight

WORKING CONDITIONS AND PHYSICAL DEMANDS:

• Must be able to lift 50 pounds waist high
• May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop or bend
• Will be required to operate a computer
• Facility has intermittent noise