BIG NEWS in Charleston South Carolina Downtown Historic District!

We are excited to announce our rebranding into South Carolina's first and only Tribute by Marriott Portfolio Hotel.

Operating as Marriott White Label - The Limited by Marriott Hotel through 2023, is searching for passionate Director of Front office hospitality professional who values work/life balance and wants to disrupt the norm while elevating their career in the full-service , distinctive premium market.

The Limited by Marriott Hotel offers excellent benefits to their team members including an employer-provided relocation package upon signing an offer letter.

• Free on-site parking
• Medical after 45days
• Paid time off, Sick pay & Holiday pay after 45days
• 401k fully vested after 45days
• Hotel Discounts and so much more!

Duties and Responsibilities
Your responsibilities are diverse in nature and include, but are not limited to:

• Ensure guests are greeted upon arrival by making time to interact effectively with guests. Respond appropriately to guest complaints, solicit feedback and build relationships drive continuous improvement in guest satisfaction.
• Ensure front office staff provides guests with prompt service, professional attention and personal recognition.
• Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies.
• Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner.
• Help oversee night audit function and preparation of daily night audit packages.
• Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk
• Help manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance.
• Educate and train team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.
• Ensure staff is properly trained on systems, security and cash handling procedures, and service and quality standards.
• Train team members on safety procedures and serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel.
• Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control labour costs and expenses with a focus on rate strategy, building initiatives and inventory management.
• Perform other duties as assigned. May also serve as manager on duty.

Qualifications and Requirements
The Director of Front Office Operations will be responsible for managing Front Desk Staff and Night Audit Staff. Will be eligible to serve as Manager on Duty. This position will also require access to a personal telephone in case of emergency or offsite need and access to internet for email communication.

*Lightspeed PMS and/or Marriott brand experience preferred. *

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Relocation assistance
• Retirement plan
• Vision insurance

Schedule:

• 10 hour shift
• Monday to Friday
• Weekend availability

Work Location: One location

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