SUMMARY:
The Director of Residences at The Madeline develops close relationships with residence owners, homeowners association, and hotel team members in order to effectively and efficiently oversee all residence matters within the Community. Creatively works with the hotel team and third party service providers to deliver unique, brand appropriate experiences and services to each residence owner. Directs the Residence Management Program and oversees the adherence to all provisions within the governing documents.

CORE RESPONSIBILITIES

Strategic.

Collaborate with the Area HOA Controller to create an HOA budget.

Collaborates with the HOA Board President and Board Members to ensure the smooth operation of the residential community and that adherence to the governing documents is maintained.

As appropriate, raises homeowner issues and complaints to the HOA board to request needed action by the board. (ie warning notice to members, compliance with community rules and regulations)

Work with homeowners and their outside sales teams to coordinate resale process.

Collaborate with the marketing team on articulation of branding for all presentations, site visits and tours.

Maintain strategy for homeowner rental program. (Accounting and administration of rental program is the responsibility of the Residence Service Manager)

Develop staffing needs for services provided to Residences.

Plan and execute resident exclusive events and activities.

Create process and procedure for Homeowner orientation.

Perform other duties and handle projects as assigned by the General Manager.

Sales & Marketing

Work with real estate and hotel teams to optimize branded services, amenities and facilities.

Meet with prospective residence owners and effectively communicate the unique propositions of the Residence Management Program.

Coordinate all post-closing activities including residence renovation or fit-out approvals, move-in

logistics, establishment of service accounts, etc.

Provide a brand appropriate orientation to each residence owner.

Operations

Lead and coordinate the day-to-day operations of the residences.

Attend weekly Operations meetings to discuss operational challenges, opportunities and to improve or maintain an excellent communication flow.

Responsible for the supervision and training of the Resident Services Manager.

Ability to develop, with the aid of key personnel, strategies and programs to ensure attainment of the residential goals and objectives.

Orient team members on the basics of the residential program, services offered, and owner preferences.

Ability to prepare and implement comprehensive owner services and amenity plans and programs.

Review and sign all purchase requests/orders to ensure adherence to corporate purchasing procedures.

Act as the main contact for all residence owner issues, concerns and requests.

Coordinate hotel and third party service providers to ensure consistent brand standards, adherence to the HOA budget, and the residence owner’s service needs and expectations are adequately satisfied.

Ensure the facility is well maintained with respect to Housekeeping and Engineering.

Oversee preventative maintenance program for residential areas and individual residential units, including involvement in preparation and execution of capital expenditure/reserve study plan.

Governance

Communicate with owners regarding their entitlements as it relates to their specific ownership and legal agreements in order to enhance their experience.

Demonstrate an understanding of all legal agreements pertaining to the operation of the residences and HOA.

Master the allocation methods, budget process and financial reporting obligations, with the

assistance of the Area HOA Controller.

Responsible for the coordination of annual meetings, board meetings, and other committee or special meetings as per the requirements of the governing documents.

Maintain proper notification of meetings, agenda items, and minutes for each meeting as required by the documents.

Maintain records for the Homeowners Association, including meeting minutes, insurance certificates, unit management agreements, and other necessary documents to ensure compliance with governing documents and HOA record keeping.

Finance

Work with the Finance team to ensure timely delivery of all financial reporting.

Collaborate with the Area HOA Finance Controller to create an HOA budget.

Conduct financial reviews with HOA as required.

Ensure proper allocation of labor and other costs to HOA.

Control monthly expenses based on HOA budget and address any variances.

Manage the preparation of monthly, quarterly and annual residence services financial reports.

Participate, with the Area HOA Finance Controller, in the preparation of monthly, quarterly and annual residence management program financial reports, and owner statements, invoices, and association statements.

Work directly with each department to ensure timely and accurate billing of operational charges and assessments.

Monitor and review the daily labor report and the monthly profit and loss statement of HOA, analyze results and take action when necessary.

Control all capital and reserve fund expenditures and ensure the proper guidelines are adhered to and projects are completed on a timely basis.

Work with Finance to ensure that individual owner monthly statements are accurate and timely and followup is done for any delinquent HOA dues or fees.

EXPERIENCE

Hotel / Residential Operations or Management, Accounting/Financial Management – Business Management – Building Management.

Preference of 5 years of progressive luxury residential management experience.

Competent in understanding and interpreting accounting and financial controls as they relate to all aspects of Residential operations.

PHYSICAL DEMANDS

Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.

Must be able to sit at a desk for up to 5 hours per day. Walking and standing are required the rest of the working day. This may include traveling to and from meetings. Length of time of these tasks may vary from day to day and task to task.

Must be able to exert a well-paced ability to reach other departments of the hotel on a timely basis.

Must be able to lift up to 25 lbs. Occasionally.

Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

Strong verbal and written communication skills.

Strong business and financial acumen.

Strong organizational skills and attention to detail.

Working knowledge of Microsoft Software Programs to include Excel, Word, PowerPoint, O.R., and Opera.

Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required.

Must be able to perform a variety of duties and multi-task.

Ability to be resourceful, creative and maintain flexibility.

Analytical and negotiation skills required.

Ability to learn and absorb information that may be unique to the residential arena and different from past occupancy experience.

Work in an ever changing, time sensitive environment.

Ability to deal with in a professional manner at all times.

Benefits :

Auberge Resorts is proud to support the needs of our team members and their families with a competitive and affordable benefits package including:

Medical, Dental, Vision plans

Flexible Spending Accounts

Health Savings Account

Basic Life and AD&D

Employee Assistance Program

Wellness program and initiatives with opportunity to avoid an increase in monthly benefit costs by completing an annual health assessment and other requirements

Voluntary plans: short- and long-term disability, additional life insurance coverage, accident, critical illness, hospital indemnity coverage, and legal insurance

401(k) program and receive a match on employee contributions.

Throughout their employment, and beyond, team members have access to the Auberge Benefits Resource Center to get answers to questions and how best to utilize their benefits.

Eligibility to enroll in our benefits is based on the applicable waiting period and employment status. Some benefits may require an employee contribution. The Plan documents supersede this description.:

What Else?:
At Auberge, we are passionate about our mission to be the best-loved operator of one-of-a-kind luxury properties and experiences. We are storytellers and story-makers, delivering simple pleasures and creating indelible memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty. Whatever role we play in Auberge, and wherever we reside and work, we all live by the view that our core purpose is to enrich people’s lives.

If that philosophy resonates with you and you feel that our approach is aligned with your own passions and beliefs, then please talk to us about becoming part of our family.

Madeline Hotel & Residences is an Equal Opportunity Employer, M/F/D/V. Madeline Hotel & Residences provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Madeline Hotel & Residences complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Benefits::
We offer competitive rewards, training and career development. Our benefit package includes health insurance options, flexible spending accounts, health reimbursement account with a Company contribution, 401(k) with company match, tuition reimbursement, lifestyle perks, and a great working environment.

About Madeline Hotel::
Madeline Hotel & Residences, Auberge Resorts Collection, ideally situated in the heart of Mountain Village, is the stunning alpine resort above the historic town of Telluride, Colorado. The 83-room and 71-residence hotel finely blends Auberge’s distinctive flair for authentic and elevated experiences with the local flavor of the destination. Surrounded on three sides by the dramatic 14,000-foot peaks of the San Juan Mountains, Madeline features guest rooms and suites and one- to four-bedroom residential condominiums that offer expansive Mountain Village views and sophisticated alpine amenities. At the helm of the resort’s culinary program is Chef Bill Greenwood who brings his expertise to the hotel’s signature restaurant, Black Iron Kitchen + Bar, delivering Rocky Mountain flavors with the pioneering essence of the American West. Additional amenities include: the best ski-in/ski-out access in town; slope-side Ski Valet offering seamless service and state-of-the-art equipment; the 4,000-square-foot Sky Terrace featuring a heated outdoor swimming pool, hot tubs, fire pits and al fresco lounge; The Madeline Ice Rink; the 3,000-square-foot M Lounge featuring a game room, outdoor fire tables and an indoor/outdoor bar; an alpine-inspired spa and salon, along with yoga, Pilates, and personal training studio. In November 2018, Madeline introduced Sleeping Indian Ranch, a 30,000-acre ranch in the San Juan Mountains, to its unique residential portfolio.

About Auberge Resorts Collection::
Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, and spas, and gracious yet unobtrusive service. With 19 hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Facebook, Twitter, and Instagram: @AubergeResorts and #AlwaysAuberge.

Stay Connected::
www.aubergeresorts.com


Auberge Resorts, LLC is an Equal Opportunity Employer, M/F/D/V. Auberge Resorts, LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Auberge Resorts, LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.