AT INDIGO ROAD...

Our goal is to be the best job you'll ever have in the hospitality industry. No joke, it’s what we truly aim for. We believe that by taking care of you, you'll best take care of our guests. It's working. In addition to generous benefits and job openings across 30+ locations, we have internal growth opportunities for everyone who wants it. But most of all, we have heart. Founded in 2009 by Steve Palmer, IRHG sets itself apart in the industry by fostering an environment where our people come first. We want to meet you. Come join us in our mission to change the hospitality industry, forever.

The Flatiron Hotel is seeking an energetic and experienced individual to oversee and manage our Front Office and Housekeeping Departments. This individual will be responsible for working with other department heads to manage day-to-day rooms operations in keeping with IRHG standards. Directly responsible for guest satisfaction and driving continuous improvement processes in each department and hotel wide. Assesses hotel operational needs, proactively plans, and prepares for exceptional guest service, reviews operational excellence requirements with department heads and implements/evaluates programs for continued success. This team member will participate in total hotel management activities as a member of the Hotel Management Team.

Essential Functions and Responsibilities of the job include, but are not limited to:

• Directs hotel actions for improving team member satisfaction, increasing cleanliness and service levels, and maximizing profitability.
• Ensures the hotel implementation and compliance of IRHG policies and procedures as well as The Historic Park Inn brand standards.
• Leads team members and other managers and supervisors to ensure team member satisfaction, guest service, and financial and quality goals are met or exceeded.
• Speaks with and responds to guests regarding service challenges.
• Provides leadership, guidance and assistance relating to the annual Budget, including expenses to manage and operate rooms and property operations and maintenance departments.
• Directs preparation of reports pertaining to the annual hotel Budget and Business Planning process.
• Plans, organizes, chairs, and/or participates in various hotel meetings such as Staff/Leaders, Management, Departmental, Focus Groups, etc.
• Analyze Department structure as it relates to operational effectiveness.
• Develops skills and abilities of direct reports.
• Assist General Manager in monitoring high potential team members and ensure their growth as leaders within the company.

Abilities

• Requires 2-3 years experience of hospitality and business management fields, especially Housekeeping and Front Desk.
• Requires considerable working knowledge of other hotel areas and skills to integrate and communicate information.
• Requires studying, analyzing and interpreting complex activities or information to improve known practices or develop new approaches.
• Ability to make decisions with only general policies and procedures for guidance and keeping the General Manager informed of general direction.
• Requires highly developed communication skills in leading team members and guest satisfaction.

Skills

• Must have excellent speech and written skills to communicate with managers, guests and team members.
• Excellent organization and project skills
• Must have excellent literacy skills necessary for reports, policies and procedures.
• Must have an eye for detail to visually inspect hotel.
• Must have mobility to walk through the front and back of the hotel.
• Fluency in both English and Spanish highly desirable

Interested applicants may reply to this ad or apply directly on our website: www.theindigoroad.com/careers

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Evening shift
• Weekend availability

Experience:

• Hospitality: 3 years (Preferred)

Work Location: In person

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