Role Value Proposition:

MetLife’s Corporate Systems Technology – Employee Experience Team is a high energy, dynamic group of IT professionals believing in continuous improvement & technology innovation. Together, we focus on working towards the common goal of delivering the desirable digital employee experiences.

We are seeking a proven, forward-thinking, and highly motivated Director of Product Development Engineering to lead the ServiceNow DevOps team to optimize and enhance MetLife’s ServiceNow platforms ensuring that our core platforms are efficiently managed to support continuous improvement in an agile environment. This role provides leadership and oversight for all aspects of the ServiceNow platform and will partner closely with the vendor and our internal stakeholders to align on the vision and roadmap for the platform and management of ServiceNow. The ServiceNow platform supports MetLife’s Service Management solution including Incident Management, Request Management, Change Management, Release Management, Configuration Management, and Vendor Risk Management. Over 9,000 MetLife employees globally use ServiceNow to manage over 2.8 million tickets annually.

Key Responsibilities:

• 
  Drive the strategic direction of ServiceNow platform to align with technology strategy, product roadmaps, and platform governance.
• Engage regularly with key internal stakeholders and ServiceNow Reps to stay abreast of new capabilities
• Provide technical leadership, overall delivery direction and professional development to a team of engineers
• Responsible for platform product ownership including setting, prioritizing, and accepting work for multiple the Agile teams and managing interdependences, risks, conflicts, and impediments
• Ensures that the application environment and integrations are stable and secure while maintaining product currency
• Maintains and executes against product roadmaps ensuring continual improvement of capabilities and effective use of new vendor features to maximize the value of the platform for stakeholders
• Identifies areas of opportunity for automation and workflow management; markets tools internally to business partners where operational opportunities are identified
• Responsible for over $4M budget including all the monthly and yearly financials, as well as future planning and estimations

Essential Business Experience and Technical Skills:

Required:

• Minimum of 5+ years of ServiceNow experience in large, complex environments.
• Minimum of 10+ total years of experience and at least 5 years of management experience.
• Demonstrates knowledge of IT Service Management processes
• Deep understanding of the ServiceNow Platform and ability to consult with key stakeholders on the use of ServiceNow to address business needs.
• Ability to partner with stakeholders at various levels of the organization to establish consensus and deliver outcomes

Preferred:

• ITIL v3/v4 certification or working experience in IT Services or engineering
• Strong interpersonal skills, customer centric attitude, inclusive leadership
• Demonstrated ability to influence and consult (providing options with pros, cons, and risks) around the key technical decisions during project delivery
• Knowledge and experience in continuous delivery methodologies like continuous integration, continuous deployment, and continuous automated testing.

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MetLife:

MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine’s 2021 list of the “World’s Most Admired Companies.”

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife. For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.