Major Responsibilities
 Ensures that each Guest receives outstanding Guest Service by providing a Guest friendly environment which includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge and all other components of Guest Service.
 Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing AURO Hotels professionally with our guests and assuring that all transactions with guests are handled in a legal and ethical manner.
 Understands and apply all property safety and security procedures to maintain a secure and safe environment for associates and guests at all times. In the event of an accident or emergency, gets medical attention if necessary and contacts the GM or Human Resources immediately. 
Maintains a favorable working relationship with all company associates to foster and promote a positive working environment.

Essential Job Functions
 Must be able to work in a fast paced and customer service oriented environment; to perform duties under pressure and meet deadlines in a timely manner; to work as a part of a team as well as complete assignments independently; to take instructions from Manager; to exercise problem solving skills and to interact with co‐workers, Managers, guests and the public in a professional and pleasant manner.
 Washes dishes using established procedures; ensures dishwashing equipment is operating efficiently and ensures dish washing products are maintained at par level.
 Remove dirty dishes from guest tables, using proper cleaning method.
 Make sure all tables are set correctly according to AURO Hotels and Brand standards.
 Properly set up server station per meal period; Keep server station clean and clear of dishes, glassware, etc.
 Reports all incidents (compliments/complaints/technical issues) to Manager.
 Controls operation of his/her station. Insures proper execution of service between team members.
 Observe diners to respond to any additional requests and to determine when meal has been completed.
 Help in restaurant/outlet/kitchen when extra duties are assigned.
 Be familiar with equipment and its location
 Clears and resets tables at conclusion of each course.

Other Duties and Responsibilities 
Complies with Company Standards of Service as outlined for AURO Hotels.
 Projects a favorable image of AURO Hotels to the public at all times.
 Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
 Treats guests, vendors, customers and co‐workers with professionalism and respect at all times.
 Completes Departmental, AURO Hotels and Brand standards training as assigned.
 Maintains a clean and neat appearance at all times. 
Must be able to work flexible work hours/schedule including evenings, weekends and holidays.
 Follows all AURO, Brand and local Health and Sanitation regulations
 Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by
people assigned to this classification. They are not to be construed as an exhaustive list of all
responsibilities, duties, and skills required of personnel so classified. All personnel may be required to
perform duties outside of their normal responsibilities from time to time, as needed.

Experience

• Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Experience/Education: High school diploma or general education degree or equivalent combination of education and experience preferred.