DMV Customer Service Technician, -Richmond District Customer Service Centers Multi-Hire Job at Virginia Dept of Motor Vehicles
This is a continuous recruitment. Applications are reviewed on a continuous basis. The recruitment may close once a sufficient hiring pool is established. Applications will remain active for 90 days.
Virginia’s Department of Motor Vehicles (DMV) is looking for service-oriented professionals to work as Customer Service Generalists. Selected applicants will handle various customer transactions to include communicating policies, procedures, and regulations; issuing IDs; processing applications; administering vision, driver, and in car road tests. In addition, processing diverse vehicle registrations and titling, tax collection, and other DMV related services.
Virginia’s Department of Motor Vehicles (DMV) is looking for service-oriented professionals to work as Customer Service Generalists. Selected applicants will handle various customer transactions to include communicating policies, procedures, and regulations; issuing IDs; processing applications; administering vision, driver, and in car road tests. In addition, processing diverse vehicle registrations and titling, tax collection, and other DMV related services.
If you possess strong customer service and problem solving skills, with a willingness to learn, and want a career with growth opportunities, we would like to talk with you. We have openings in our Richmond District in the following areas:
Chester
Chesterfield
East Henrico
North Henrico
West Henrico
North Henrico
West Henrico
Hopewell
Petersburg
Richmond Central
Training will be provided to ensure your success along with a competitive salary, excellent health and retirement benefits, twelve paid holidays per year, deferred compensation, and paid annual and sick leave benefits.
Headquartered in Richmond, Virginia, DMV serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves a wide array of businesses, including dealers, fuels tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations.
Minimum Qualifications
Job Requirements:
- Customer service experience working in a fast paced environment.
- Experience using a personal computer or other automated systems.
- Excellent oral and written communication skills.
- Experience handling cash/credit card transactions
- Flexibility to work M-F and Saturday.
- Strong organizational, time management, problem solving and multitasking skills.
- Must have attention to detail, accuracy, and complete assignments on time.
- Must be at least 21 years old and have a valid VA Driver’s License with a driving record that reflects a sense of responsibility for highway safety and concern for the law. Driving record should have a point balance of less than 6 demerit points and no major convictions.
- Experience working in a team or group environment.
- Experience interpreting and explaining complex policies and procedures
- High School diploma or general education degree (GED).
- Can lift 10 – 25 pounds
Preferred Qualifications
Special Requirements
Selected candidate(s) will need to complete the I-9 Form. DMV participates in E-Verify
An online application or resume is required. Paper and email applications will not be accepted.
All applicants for employment must consent to a driver history and criminal background check. A fingerprint-based criminal history check will be required on selected applicant(s).
An online application or resume is required. Paper and email applications will not be accepted.
All applicants for employment must consent to a driver history and criminal background check. A fingerprint-based criminal history check will be required on selected applicant(s).
Special Instructions to Applicants
Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc. in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience as well as years of experience in order to properly assess your skills in the screening process. Candidates are evaluated on the basis of information provided in the application materials. Missing information cannot be assumed.
Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disability Act. Contact 804-367-9728 for assistance.
Minorities, individuals with disabilities, Veterans, and people with National Service experience are encouraged to apply. EEO/AA/TT
Commonwealth’s Alternate Hiring Process: In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Certified Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: https://www.vadars.org/drs/cpid/PWContact.aspx , or call DARS at 800-552-5019.
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