Documents Administrator Job at Hilton Grand Vacations
What will I be doing?
New Team Members may be eligible for up to $1,500 as a New Hire Bonus!
As the Documents Administrator, you will be responsible for administrative tasks and accepting worksheet submissions and questions from internal customers by being available in person at the assigned office location and on the Contract Services phone system. You will also perform administrative / clerical duties required to complete the contract lifecycle and provides customer service to internal teams.
Here's why you'll love it here - We offer an excellent benefits package to our full-time Team Members that include:
- Medical, Dental, and Vision insurance from Day One
- Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program
- Generous Paid Time Off Program and Paid Sick Days
- Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
- Team Member Recognition and numerous learning and advancement opportunities
- and more!
Schedule Details:
Our Contracts Department operates 7 days per week. Contracts Team Members will work varying hours at our Lahaina Office ranging between 8:00am through 6:00pm.
Additional Responsibilities Include:
- Prepares, generates, and processes vacation ownership contracts and related documents accurately and in a timely manner.
- Verifies data communicated verbally and administers data entered in various company office systems to ensure compliance with company policy.
- Retrieves credit reports for applicable sales types and obtains credit card authorizations (when needed) and accurately processes payments for various transactions.
- Establishes and maintains the purchaser’s file, ensures that all required documentation is organized and scanned, and reviews/sorts/sends completed files to corporate office(s)
- Completes assigned daily office activities related to opening and closing procedures and reviews signed documents for completeness.
- Coordinates and processes contract rescissions/cancellations, as needed.
- Works closely and maintains a professional relationship with internal teams to obtain necessary documentation to complete contract file data entry.
- Other duties and/or administrative / clerical responsibilities may be assigned as departmental and business needs change.
Don’t wait! Apply Today!
What are we looking for?
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. We believe at the core of our success are our Team Members. To fulfill this role optimally, you will need to possess the following minimum qualifications and experience:
- High School Diploma or GED equivalent.
- The ability to work flexible schedules including mornings, evenings, weekends and holidays.
- Relevant digital literacy and proficient in Microsoft Office.
- Excellent customer service skills and the ability to effectively manage demanding situations with the highest degree of integrity.
- Strong attention to detail, the ability to prioritize in a fast-paced office environment, and strong administrative / clerical and organizational skills.
It would be advantageous if you possessed the following distinctions and capabilities:
- 1-3 years of administrative / clerical experience in a professional environment.
- Timeshare / vacation ownership experience.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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