Description

DSHS ESA Child Support Enforcement Officer 4

The Division of Child Support has an opportunity for a Child Support Enforcement Officer 4 (Supervisor) to join our team in Vancouver. This is a great opportunity to expand your current skills and advance your career as a Child Support Officer within the Department.

In this role, you will provide direct supervision/training to staff providing child support services, which includes establishment and collection services to customers, establishing, modifying, and enforcing financial and medical child support obligations.

Join us in Transform Lives!

Some of what you'll do:

• 
  Supervise and train SEOs and other personnel in all aspects of program functions
• Manage day-to-day operations of the team, assigning, reviewing, and evaluating work, managing employee performance, providing coaching and performance improvement plans
• Establish team procedures and expectations for completion of work and provide timely staff evaluations
• Assess training needs and requirements for staff development
• Manage and assist in the recruiting, hiring, and onboarding of new employees
• Planning and prioritizing workloads to meet internal and external deadlines
• Review, collect, and analyze information to determine team and individual staff performance; provide timely staff evaluations
• Provide coaching, recognition, corrective action, and escalate issues to your manager as necessary
• Act on behalf of SEO Supervisors in their absence, assist the office with specialized knowledge or function
• Provide input on policy clarifications, emergency procedures, and manuals for DCS staff statewide; analyze new laws and policies
• Interact and communicate positively and professionally with staff and the public, including using de-escalation skills as necessary
• Conduct performance audits for local and statewide projects
• Contribute to the efficient operation of the office as an active participant of the Leadership Team

What we're looking for:

• 
  Ability to lead by example and maintain a respectful environment
• Experience working with individuals exhibiting challenging behavior
• A strong work ethic, including the ability to multi-task and manage interruptions, prioritize work assignments to meet timelines and/or other priorities
• Knowledge of state statutes and federal regulations, case processing standards, and court decisions
• Ability to supervise professional and technical enforcement staff
• Ability to work effectively with others to develop trust, address and resolve performance management issues, resolve problems effectively and at the lowest possible level, and work with others to develop and implement solutions
• Excellent oral and written communication skills and the ability to demonstrate sensitivity to cultural diversity
• Ability to make independent decisions and determine and manage appropriate plans of action and next steps

Who should apply?

Professionals with:
Two years of college-level coursework
and
Four years of experience related to child support enforcement and/or debt collection related functions, including three years of experience as a Support Enforcement Officer
and
Six months of supervisory experience or coordinating and participating in the planning, development, implementation, evaluation, analysis, and enhancement of functions, programs, and processes or six months experience as a Support Enforcement Officer 3

Note: Equivalent experience or education may substitute year for year.

Along with your application, please include the following:

• Letter of interest discussing your qualifications for this role
• Three professional references along with their current contact information

Our Department of Social and Health Services (DSHS) mission to Transform Lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s mission that you bring equity, anti-racism, and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

Questions? Please contact DSHS Recruiter and reference job number 16940.

Note: Employees of the Department of Social and Health Services (DSHS) are required to be fully vaccinated against COVID-19 as a condition of employment. Any offer of employment is contingent upon verification of your vaccine status. Please note medical or religious accommodation may be available once an offer of employment is made.

Supplemental Information

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

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