Description

The Economic Services Administration (ESA) is looking for Social Service Specialist 5 (Supervisor) to join our team in the Virtual Case Management Center. This is a great opportunity to grow your social service skills and gain some valuable experience for future advancement opportunities.

In this role, you will directly supervise and manage workflow and quality assurance for a unit of Social Service Specialists who assist people in accessing all of the Community Services Division's social service programs.

Some of what you'll do:

• Establish unit workloads and quality standards; review eligibility determinations to ensure that appropriate data gathering and verification techniques are utilized
• Assign, prioritize and review work assignments to a unit of Social Service Specialists
• Provide consultation and direction in the handling of cases
• Review activity reports to ensure planned unit volumes are being maintained and work is processed timely
• Conduct regular and productive unit and 1:1 meetings with staff; set performance expectations
• Hire and train new and existing staff in the law, policies, and procedures governing career development planning

What we're looking for:

• Ability to communicate effectively with management, peers, clients, and the public
• Excellent computer and applications skills
• Leadership skills to effectively coach staff
• Ability to create and manage reports
• Knowledge of State and Federal rules relating to DSHS CSD programs
• Experience managing, leading, and coaching others
• Ability to work in a team environment and build positive professional relationships
• Excellent communication skills, both verbally and in writing

Who should apply:
Professionals who have one of the following:

• Two years of experience as a Social Service Specialist 3
• Four years as a Social Service Specialist 2
• A master's degree in social services, human services, behavioral sciences, or an allied field AND four years of paid social service experience. A two-year Master's degree in one of the above fields that included a practicum may be substituted for one year of paid social service experience.
• A bachelor's degree in social services, human services, behavioral sciences, or an allied field, AND six years of paid social service experience.

Questions? Please contact sean.brauner@dshs.wa.gov and reference #16698

Our Department of Social and Health Services (DSHS) mission to Transform Lives requires that we come together with a sense of belonging, common purpose, shared values and meaningful work. It is crucial to our agency’s mission that you bring an equity, anti-racism and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

NOTE:
Per Governor Inslees’ Proclamation 21-14 (Download PDF reader) state employees must be fully vaccinated. Your vaccine status will be verified. Please note medical or religious accommodation may be available, once an offer of employment is made.

Supplemental Information