Description

IT System Administration - Journey

The Department of Social and Health Services’ (DSHS) mission is to transform lives through providing shelter, care, protection and/or support to our state’s most vulnerable population.

This position reports directly to the IT Architecture Manager of TIA/ALTSA/DDA within DSHS, as a key member involved in the IT management strategic decision-making/participation. This journey-level position is responsible for the helpdesk staff, triage service disruption, troubleshooting mission-critical applications, networking, on-premises server, and cloud technical environments. The position is responsible to ensure three DSHS Administrations, ALTSA, DDA, and TIA meet the needs of Washington State citizens with Physical and/or Developmental Disabilities (more than 100,000 citizens annually), in addition to providing approximately 6,000 ALTSA and DDA staff the necessary direct critical services to citizens.

Due to the nature of this position, this is an onsite role, and the individual hired for this role must live in or relocate within commuting distance to Olympia, WA.

Some of what you’ll do

• 
  Supervise first-line helpdesk customer support
• Check server availability, functionality, integrity, and efficiency
• Conduct functional and connectivity testing for wired and wireless network to ensure continuing. operability using diagnostic tools including Cisco Prime Infrastructure, SolarWinds NetFlow Network Analyzer, and cable testing devices
• Maintain baseline system security according to organizational policies
• Resolve hardware/software interface and interoperability problems
• Oversee and manage Group Policy for end users and workstations meet DSHS security requirements
• Install, update, and troubleshoot virtual and remote access servers and virtual desktops.•Oversee the Microsoft Active Directory Permissions that ensure confidentiality through passwords and group assignments
• Oversee security access and ensure availability and integrity of mission critical agency applications such as Comprehensive Assessment and Reporting Evaluation (CARE), Application Security Access Portal (ASAP), Tracking Incidents of Vulnerable Adults (TIVA), and the Entry Access Security Exit (EASE)
• Oversee, control, and improve the procurement of IT equipment, services, and support for ALTSA-DDA statewide as well as for our AAA partners who are in the state network
• Oversee and handle Microsoft true-up licensing for ALTSA-DDA statewide as well as for our AAA partners who are in the state network
• Oversee, control, and improve the inventory process of IT equipment at ALTSA-DDA HQ and the SDC and ensure all equipment with state tag# are accounted for.

Who should apply?

• Bachelor's degree in Information Technology or closely related field and 4 years of IT experience performing position-specific duties related to designing, managing, operating, and maintaining enterprise servers, workstations, storage, data center, networking, scripting, and automation.
  OR
• An Associate’s degree in Information Technology or closely related field and 6 years performing position-specific duties related to designing, managing, operating, and maintaining enterprise servers, workstations, storage, data center, networking, scripting, and automation.
  OR
• Eight years of IT experience at a comparable Journey level recognized by the State of WA. Experience for consideration such as consulting, analyzing, and system administration.

What we're looking for

• Strong understanding of systems operations, systems management, user support, and cloud computing methodologies, infrastructure protocols, and business practices
• Sound administration and interpersonal skills interacting in a team environment.
• Experience presenting and influencing across an organizational and team environment. • Strong management and motivational skills
• Strong communication and presentation skills
• Working knowledge with PC/laptop hardware, printers, software, and peripherals
• Working knowledge of Microsoft office products
• Demonstrated ability to communicate well with IT and non-IT users on difficult IT issues

Our Department of Social and Health Services (DSHS) mission to Transform Lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s mission that you bring an equity, anti-racism, and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

If you have questions about the application process, email please contact grant.grady@dshs.wa.gov and reference 04181.

Employees of the Department of Social and Health Services (DSHS) are required to be fully vaccinated against COVID-19 as a condition of employment. Any offer of employment is contingent upon verification of your vaccine status. Please note medical or religious accommodation may be available once an offer of employment is made.

Supplemental Information

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

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