Overview

Shift Leaders are generally responsible for coaching Dunkin’ Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals, provide job assignments, and motivate others providing timely feedback.

Responsibilities Include:

• Perform all responsibilities of restaurant team members
• Support the Restaurant Manager in meeting operational goals and execution
• Ensure Brand standards are met throughout shift including preparation of food and beverages
• Communicate shift priorities, goals and results to restaurant team members
• Coach restaurant team members as needed throughout a shift providing timely, constructive, and clear feedback
• Support the training of restaurant team members as needed
• Perform oversight of franchisee safety, security, and profitability policies/processes throughout a shift
• Communicate clearly with the next Shift Leader to help prepare him/her for shift
• Ensure Food Safety standards are met
• Manage Inventory throughout the shift
• Provide great guest service and coaches restaurant team members to do the same
• Schedule restaurant team members for shifts
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies

Education/Experience:

• Basic computer skills
• Fluent in spoken and written English
• Previous leadership experience in retail, restaurant or hospitality preferred.

Key Competencies

• Works well with others in a fast-paced team environment
• On time, demonstrates honesty and a positive attitude
• Willingness to learn and adapt to change
• Guest focused
• Ability to assist with training
• Problem solving
• Motivating others

Physical Demands/Working Conditions:

• Standing on feet
• Repetitive motion including bending, stooping, and reaching
• Lifting objects, ice, products, boxes up to 20 lbs (if applicable)
• Wearing a headset
• Working in a small space

America Runs on Dunkin but to do that, we need to build the best team around! We are looking for customer-focused and driven leaders to join our team. Not to mention we have some pretty great perks too..who doesnt love free coffee?

Summary:

Shift Leaders are responsible for coaching Crew Members throughout their shift to execute the day-to-day operations while assuring the teams deliver a friendly guest experience with a Yes, I can attitude. Shift Leaders set goals, provide job assignments, motivate others, celebrate successes, and provide timely feedback.

Responsibilities:

Facilitating a Team Environment

Support a respectful team environment

Communicate shift priorities, goals, and results with team members

Support the training of crew members as requested

Provide coaching and feedback to crew members

Prepare food items and complete customer transactions

Operational Excellence

Create and maintain a guest first culture in the restaurant

Resolve guest issues

Ensure Brand standards, recipes, and systems are executed

Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety, and sanitation guidelines; comply with local and state law

Prepare food items and complete customer transactions

Profitability

Drive sales goals and results

Execute restaurant standards and marketing initiatives

Manage cash over/short during shift

Prepare food items and complete customer transactions and ensure all products are prepared according to Brand standards Skills/Qualifications by the team

Skills/Qualifications:

Fluent in English

Restaurant, retail, or supervisory experience

Math and writing skills

Basic computer skills

At least 18 years of age (where applicable)

High School diploma or equivalent preferred

You are applying for work with a franchisee of Dunkin', not Dunkin' Brands, Inc., Dunkin', or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

We are an equal opportunity employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by applicable state or federal civil rights laws.

Prell Restaurant Group is an equal opportunity and E-Verify employer.