• This Employee Assistance Program (EAP) Generalist provides services for employees and managers at a large Federal agency.
• The position is based at the agency, but the professional may also provide services through a tele-mental health platform.

• Washington, DC professional license in counseling, social work or marriage and family therapy. Certified Employee Assistance Professional credential preferred.
• Masters or Doctoral degree in Social Work, Counseling, Marriage and Family Therapy, or a related field.
• Five or more years professional experience in the EAP/mental health/substance abuse/behavioral health field.
• Ability to pass a federal security clearance for a non-sensitive/high risk public trust position.
• Includes fingerprinting and a background investigation that covers a seven-year investigative scope.

• Provide short-term counseling, critical incident response services, educational presentations, and outreach activities that create awareness of EAP services.
• Make referrals to treatment services where appropriate ensuring a satisfactory client experience with the transition from EAP services to treatment services. Refer to community resources as needed to support clients’ wellbeing.
• Comply with all Clinical and Professional protocols, processes, and Espyr policies. Understand the scope of EAP services and as needed communicate that scope to external parties including clients, managers, and other support staff.
• Maintain and manage a caseload of direct service counseling clients, maintaining case records in accordance with Espyr policies and practices.
• Create and manage productive and positive working relationships with agency points of contact.
• Display excellent teamwork, communication, and collaboration with other Espyr staff.
• Work in collaboration with other internal and external stakeholders always displaying professionalism.
• Exhibit excellent interpersonal and problem-solving skills to retain and service our clients and the organization.
• Maintain a professional demeanor with customers and co-workers to represent Espyr’s values and standards.
• Perform daily duties and complete related projects in area of expertise with minimal supervision.

Espyr® is a leading voice in the field of mental health solutions. Our mission is to enable people and organizations to achieve their full potential. One of the ways we do this is by providing immediate, customizable behavioral health solutions that extend beyond mental health counseling. We aim to help clients care for their members holistically with technology-enabled coaching and counseling, leading to higher engagement, reduced health claims, and better ROI.