Requisition No: 793913

Agency: Economic Opportunity

Working Title: 793913 - EMPLOYMENT SECURITY REPRESENTATIVE I - 40046073

Position Number: 40046073

Salary: $40,000 - $43,000 / Annually

Posting Closing Date: 05/20/2023

Our Organization and Mission:

The Florida Department of Economic Opportunity (DEO) works across the state to support Florida’s economy, robust and talented workforce and our local communities. DEO is dedicated to making a stronger and more resilient Florida, so our businesses, communities and workforce are better prepared to withstand future economic slowdowns and natural disasters.

In collaboration with our partners, we salute our nation’s veterans and are honored to have the opportunity to support them and their family members by encouraging them to apply for positions at DEO that fit their skill sets.

The Florida Department of Economic Opportunity is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities. (TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.)

Let DEO’s mission become yours. To find out more about us, click on the link : FLORIDA JOBS

The Work You Will Do:

The Employment Security Representative I will undertake all front desk reception duties for our main entrance. You will be the first contact for all visitors and will be responsible for the first impression our agency makes. This person will be responsible for maintaining traffic flow in an efficient and safe manner, assisting clients with intake-registration and directs them to the appropriate CSPBC staff and services.The ideal candidate will have a friendly and easy going personality while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential.

The Difference You Will Make:

You will assist with connecting business with talent by greeting clients, staff, vendors, and visitors as they enter the facility and ensure they are connected with appropriate staff to obtain services needed. You are responsible for focusing on work demands and customer service in a diverse environment.

DEO is a fast-paced work environment in which critical thinking and prioritizing are a must.

How You Will Grow:

DEO encourages its employees to constantly innovate and seek efficiencies. Trainings are made available throughout the year and on request with our Office of HR Training and with our Division of Workforce Training Unit. In accordance with DEO’s Vision and Mission, the employee:

• Furthers Florida’s economic vision by providing support that enhances the economy and develops, safe, and healthy communities.
• Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.
• Provides information clearly, accurately, and succinctly; and also exhibits good listening skills.
• Works collaboratively to optimize the effectiveness of DEO's available resources and tools.
• Uses knowledge acquired through education, training, or experience to complete tasks.

These expectations are for all our employees, and you will be expected to model these as a leader. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience.

Where You Will Work:

Palm Beach County has almost 50 miles of sandy beaches, numerous golf courses for the golf enthusiast, and home to Gilded Age mansions that have tunnels that lead to the shore. Palm Beach County leads in agricultural productivity including the production of nurseries, vegetables, and sugar cane and is sometimes referred as the “Winter Vegetable Capital” in the nation.

Palm Beach County is also known for:

• Palm Beach State College
• A rated K-12 school district
• Home to two Universities, Florida Atlantic (FAU) public, and Palm Beach Atlantic (PBA) private
• Within a state having no state income tax for residents of Florida

Visit Discover The Palm Beaches to learn more.

WORKING FOR THE STATE OF FLORIDA HAS BENEFITS!

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

Pay:

$40,000-$43,000 Annually

Your Specific Responsibilities:

• Keep front desk tidy and presentable with all necessary materials
• Greet and welcome guests
• Answer questions and address complaints
• Answer incoming calls and redirect them
• Receive, sort mail, packages etc. and ensure they are distributed accordingly

The Front Desk Representative is the face of the company and ensures they make a good first impression on any visitors or customers. They ensure the front desk is kept in order and manage and filter all communication from outside vendors and customers to internal employees either by phone, email, or verbally.This is a professional position providing customer service and general information to the public.

Performs other related duties as required in a "seamless" service delivery system.

Required Knowledge, Skills, and Abilities:

• Working knowledge/experience using Microsoft Office applications, incl. Word, Excel, PowerPoint
• Knowledge of the principles and techniques of effective customer service
• Knowledge and familiarity with staffing practices and EEO laws/regulations.
• Working experience as a front desk receptionist in a fast paced environment.
• Receive and provide mail to appropriate postal and delivery services.
• Ensures visitors have appropriate ID and/or escort.
• Conduct security backpack, briefcase, bag, and container searches as necessary and in accordance with CSPBC policies and procedures
• Notify supervision of any accident/injury, safety, damage, or malfunctions to property, equipment, furnishings, etc., in the entrance area in a timely manner
• Notify appropriate senior staff immediately if media, law enforcement or regulatory agency officials arrive on premises.
• Ability to listen effectively.
• Ability to communicate clearly and effectively in individual and group settings, both verbally and in writing
• Ability to work effectively as part of a team
• Ability to utilize problem-solving techniques
• Ability to provide excellent customer service
• Ability to deal with the public in a tactful, courteous and effective manner
• Ability to establish and maintain effective working relationships with others
• Ability to work independently by planning, organizing and coordinating work assignments.

Qualifications:

As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state and national law enforcement records.

The incumbent must possess or obtain certification as a Workforce Professional Tier1 within 6 months of employment in the position.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.